Related information for Customer service, support, and troubleshooting

Product manuals, IBM Redbooks® (in PDF format), Web sites, and information center topics contain information related to the Customer service, support, and troubleshooting topic. You can view or print any of the PDF files.

Listed below are sources of information that relate to the Customer troubleshooting and service topic collection.

Web sites

• Performing Licensed Internal Code Maintenance module in IBM® Resource Link™ Web site at http://www.ibm.com/servers/resourcelink
• AIX® documentation Web site at http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base/aix.htm
• Directory of Worldwide Contacts Web site at www.ibm.com/planetwide/
• Electronic Service Agent™ Web site at http://www.ibm.com/support/electronic/navpage?category=5. This Web site enables you to search for the appropriate user's guide for Electronic Service Agent running on AIX or Linux®.
• Fix Central Web site at http://www.ibm.com/eserver/support/fixes/. This Web site enables you to search for the updates you need for server firmware, HMC machine code, and operating systems.
• POWER5™ Code Matrix Web site at http://www14.software.ibm.com/webapp/set2/sas/f/power5cm/home.html
• Hardware Management Console Web site at http://www14.software.ibm.com/webapp/set2/sas/f/hmc/home.html
• IBM Electronic Services News Web site at http://www.ibm.com/support/electronic. Use this Web site to view the server information you have shared with IBM.
• Service and productivity tools for Linux on POWER® Web site at http://www14.software.ibm.com/webapp/set2/sas/f/lopdiags/home.html
• iSeries® Information Center at http://www.ibm.com/eserver/iseries/infocenter. The System i® Information Center is a source for technical information about the System i server. The information center is your starting point for all System i technical information.
• Microcode downloads Web site at http://www14.software.ibm.com/webapp/set2/firmware.
• My IBM profile Web site at http://www.ibm.com/account/profile/us. Use this site to create an IBM ID for each of the people you want to have access to the information that Electronic Service Agent shares with IBM.
• Online Publications Web site at http://publib.boulder.ibm.com/isrvagt/sdsadoc.html. This Web site enables you to search for the appropriate simplified activation user's guide for Electronic Service Agent running on i5/OS.
• RFC Editor Web site at http://www.rfc-editor.org/rfcsearch.html. This Web site allows you to view RFCs.
• Support for UNIX® servers Web site at http://www-1.ibm.com/servers/eserver/support/pseries/
• iSeries integrated xSeries® solutions troubleshooting Web site

AIX information AIX documentation can be found on the AIX documentation Web site (http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base/aix.htm).