Using the control panel to collect reference codes and system information

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When selected, functions 11 - 20 on the control panel display reference codes and system information.

About this task

Note: Ensure you have a printed copy of the appropriate problem reporting form to document the information you collect here.

To collect reference codes and system information using the control panel, perform the following steps:

Procedure

  1. On the control panel, press the increment button until function 11 is shown on the function/data display.
  2. Press the middle button.
  3. Record the data.
  4. Repeat steps 1 - 3 for functions 12 - 20, until you have recorded the machine type, model, and serial number shown by function 20.

Results

Notes:
  1. If 11 is shown in the function/data display on the control panel display, the numbers that follow are the reference codes.
  2. If a number other than 11 is shown in the function/data display, the number might not indicate a problem with the system. These reference codes might indicate functions you select from the control panel display.
  3. If you have a console with type and reference code columns on it, record the data under the type column as the first 4 characters of function 11 on the problem reporting form. If an A, B, C, or D is displayed as the first character in the type column, use the data in the reference code column as the last 4 characters of function 11.