LICIP17

Licensed Internal Code detected a problem with the I/O processor (IOP) code that is controlling an NVMe device. Gather data to determine the cause of the problem.

Procedure

  1. Display the product activity log. Was a B600512D reference code logged around the same time as the error that sent you here?
    Note: For more information about the product activity log, see Using the product activity log.
    • Yes: Continue with the next step.
    • No: Continue with the next failing item in the failing item list. This ends the procedure.
  2. Display the B600512D product activity log entry. Press the F11 key to display the logical address of the IOP. The logical address is displayed in A/B/C/D-E/F/G/H/J/K format, where B is the system bus number. Record the system bus number. Then, display the hexadecimal report. Does the text SEE SID 87 or SEE IOP DUMP SIDS appear in the product activity log entry?
    • Yes: Continue with the next step.
    • No: Select the option to print the product activity log entry and send the product activity log to your next level of support for analysis. Then, continue with step 31.
  3. Return to the Start a Service Tool display.
  4. Select Display/Alter/Dump > Dump to Printer.
  5. Is the operating system level IBM® i 7.4, or later?
    • Yes: Continue with the next step.
    • No: Continue with step 12.
  6. Select Licensed Internal Code (LIC) data > Advanced Analysis. Use option 1 to select the IOPDUMP line.
  7. When the IOP dump options screen is displayed, press Enter.
  8. Type IOP DUMP in the Dump Title field and 999999999 in the Through page field. Then, press Enter.
  9. The dump image is copied from the load source device to spool files. Wait for the copy operation to complete.
    Note: You might not receive a message that indicates that the operation is complete.
  10. Exit system service tools.
  11. Type WRKSPLF to locate the spool files of the IOP dump image. Send the spool files to your next level of support for analysis. This ends the procedure.
  12. Select Starting address.
  13. Enter the starting address as 8020000087 000000 and the length as FFFFFF.
  14. Type DUMP SID in the Dump Title field and 999999999 in the Through page field. Then, press Enter.
  15. The dump image is copied from the load source device to a spool file. Wait for the copy operation to complete.
    Note: You might not receive a message that indicates that the operation is complete.
  16. Select Starting address.
  17. Enter the starting address as 8020000088 000000 and the length as FFFFFF.
  18. Type DUMP SID in the Dump Title field and 999999999 in the Through page field. Then, press Enter.
  19. The dump image is copied from the load source device to a spool file. Wait for the copy operation to complete.
    Note: You might not receive a message that indicates that the operation is complete.
  20. Do the disk units have mirrored protection?
    • Yes: Continue with the next step.
    • No: Continue with step 29.
  21. Select Starting address.
  22. Enter the starting address as 8020000187 000000 and the length as FFFFFF.
  23. Type DUMP SID in the Dump Title field and 999999999 in the Through page field. Then, press Enter.
  24. The dump image is copied from the load source device to a spool file. Wait for the copy operation to complete.
    Note: You might not receive a message that indicates that the operation is complete.
  25. Select Starting address.
  26. Enter the starting address as 8020000188 000000 and the length as FFFFFF.
  27. Type DUMP SID in the Dump Title field and 999999999 in the Through page field. Then, press Enter.
  28. The dump image is copied from the load source device to a spool file. Wait for the copy operation to complete.
    Note: You might not receive a message that indicates that the operation is complete.
  29. Exit system service tools.
  30. Type WRKSPLF to locate the spool files of the IOP dump image and send the spool files to your next level of support for analysis. Then, continue with the next step.
  31. Return to the Start a Service Tool display.
  32. On the Start a Service Tool display, select the Hardware service manager option.
  33. On the Hardware Service Manager display, select the Logical hardware resources option.
  34. On the Logical Hardware Resources display, select the System bus resources option.
  35. Press the F11 key twice to display the logical addresses of the hardware resources.
  36. Identify the virtual IOP resource that has the same system bus number that you recorded in step 2. Type 6 (I/O debug) next to the virtual IOP resource and press Enter.
  37. On the Select IOP Debug Function display, select the Dump I/O processor data option.
  38. Enter the following information:
    • In the Data type field, select the Dump option.
    • In the Data offset field, type 0000000000000000.
    • In the Data length field, type 10000000.
    • In the Issue unit reset field, select the No option.
    Note: It might take several minutes to create the dump image.
  39. On the Work with Processor Data display, select the Print data option. This operation places the dump image in a spooled printer file that is named QPCSMPRT.
  40. Send the spooled printer file to your next level of support for analysis. This ends the procedure.