MAP 3390

The problem that occurred is uncommon or complex to resolve. Information must be gathered and assistance must be obtained from your service support organization.

The possible causes for 9002 are:

One or more SAS devices were moved from a PCIe3 controller to a PCIe controller. If the device was moved from a PCIe3 controller to a PCIe controller, the Detail Data section of the hardware error log contains a reason for failure of Payload CRC Error. For this case, the error can be ignored and the problem is resolved if the devices are moved back to a PCIe3 controller or if the devices are formatted on the PCIe controller.

Step 3390–1

Make a copy of the entire /var/log/messages and /var/log/boot.msg files.

Go to Step 3390–2.

Step 3390–2

Collect the current disk array configuration. For details, see Viewing device status.

Go to Step 3390–3.

Step 3390–3

Collect any ipr dump files that may be applicable to the problem. They will be located in /var/log/.

Go to Step 3390–4

Step 3390–4

Contact your service support organization.