MAP 3295

Use this MAP to resolve the following problem:

Thermal error: controller exceeded maximum operating temperature (SRN nnnn-4080) on a PCIe3 or a PCIe controller.

Step 3295-1

The storage controller chip exceeded the maximum normal operating temperature. The adapter continues to run unless the temperature rises to the point where errors or a hardware failure occurs. The adapter is not likely to be the cause of the raised temperature condition.

Display the hardware error log. View the hardware error log as follows:

  1. Follow the steps in Examining the hardware error log and return here.
  2. Select the hardware error log to view. In the hardware error log, the Detail Data section contains the current temperature (in degrees Celsius in hexadecimal notation) and maximum operating temperature (in degrees Celsius in hexadecimal notation) at the time the error was logged.
  3. Go to Step 3295-2 to determine the possible cause and necessary action to prevent exceeding the maximum operating temperature.

Step 3295-2

Determine which of the following items is the cause of exceeding the maximum operating temperature and take the appropriate actions listed. If this action does not correct the error, contact your hardware service provider.

The possible causes follow:

  • The adapter is installed in an unsupported system. Verify the adapter is supported on this system by checking in the Adapter information by feature code.
  • The adapter is installed in an unsupported slot location within the system unit or I/O enclosure. Verify the adapter is located in a supported slot location. See PCI Adapter placement information for the machine type model (MTM) where the adapter is located.
  • The adapter is installed in a supported system, but the system is not operating in the required airflow mode. for example, the adapter is in a system that is running in acoustic mode. Verify any system specific requirements for this adapter by checking the Adapter information by feature code.
  • Ensure that no issues affect proper cooling, that is, no fan failures or obstructions.
Note: The adapter that is logging this error continues to log this error while the adapter remains above the maximum operating temperature or each time it exceeds the maximum operating temperature.
When the problem is resolved, see the removal and replacement procedures topic for the system unit on which you are working and perform the Verifying a repair procedure.