Preparing the 5887 disk drive enclosure to remove and replace a disk drive or solid-state drive with the power turned on in IBM i

Learn about the steps you must complete before you remove and replace a disk drive or solid-state drive (SSD) in an enclosure with the IBM® i operating system or IBM i logical partition that controls the drive location powered on.

1. Determine the protection status of the disk drive or solid-state drive that you are replacing. For instructions, see Determining the disk drive or solid-state drive protection status in the IBM i operating system.
2. Before you remove a disk drive or solid-state drive, ensure that you back up all the data from the drive or from the array that the drive is a part of. Then, move the data from the drive that you want to remove. For instructions, choose one of the following options:
   • If you are moving and removing disk units, go to IBM i Knowledge Center and then select Systems management > Disk management > Disk pools > Managing disk pools > Moving or removing a disk unit from a disk pool.
   • If you are recovering the system, go to IBM i Knowledge Center and select the version of IBM i that you are using. Then, select Systems management > Backup and recovery > Recovering your system.
3. If you are removing a solid-state device that is on a PCIe RAID and SSD SAS adapter, go to Replacing an SSD module on the PCIe RAID and SSD SAS adapter and complete that procedure.
4. Verify that the disk drive or solid-state drive you are replacing is suspended before you continue with this procedure. For mirrored disk drives in an IBM i system or an IBM i logical partition, complete the following steps to verify that the disk drive or solid-state drive you are removing is suspended:
   1. Sign on with service level authority.
   2. Type strsst on the command line of the IBM i session and then press Enter.
   3. Type your service tools user ID and service tools password in the Start Service Tools Sign On display. Press Enter.
      Note: The service tools password is case-sensitive.
   4. Select Work with disk units from the System Service Tools (SST) display, and then press Enter.
   5. Select Display Disk Configuration from the Work with Disk Units display, and then press Enter.
   6. Select Display Disk Configuration Status from the Display Disk Configuration display, and then press Enter.
   7. Does the disk drive or solid-state drive that is mirrored to the drive that you are replacing (same drive number) have a status of Active?
      • No: The replacement must be completed by a service provider.
      • Yes: Does the disk drive or solid-state drive that you are replacing have a status of Suspended?
        • Yes: Continue with the next step.
        • No: Follow these steps to suspend mirrored protection on the disk drive or solid-state drive that you are replacing:
          1. Press F3 from the Display Disk Configuration display to return to the Work with Disk Units display.
          2. Select Work with Disk Unit Recovery from the Work with Disk Units display, and then press Enter.
          3. Select Suspend mirrored protection from the Work with Disk Unit Recovery display, and then press Enter.
          4. Select the option to suspend the disk drive or solid-state drive that you are replacing from the Suspend Mirrored Protection display, and then press Enter.
   8. Press F3 repeatedly to exit System Service Tools and return to the main menu.
5. Identify the part and the enclosure that you want to service. The disk drive and SSD slots are located in the front of the enclosure. Figure 1 and Figure 2 show the front view and rear view of the enclosure and the disk drive locations in the enclosure.
   Figure 1. Front view of the 5887 disk drive enclosure showing the disk drive locations

   
   Figure 2. Rear view of the 5887 disk drive enclosure

   

   Figure 3 shows the locations of the disk drive service indicators for the enclosure.

   Figure 3. Front view of the 5887 disk drive enclosure showing the service indicators

   
   Note: When you have drive slots available in a system, enclosure, or expansion unit, fill the slot positions in the system first. However, you can choose a different disk drive or solid-state drive placement that depends on your data protection strategy.
6. Locate the disk drive or solid-state drive to be replaced and record the location information. Then, use the location information to activate the identify light for that drive. For instructions, see Activating the failing-part indicator light.
7. Determine whether the disk drive or solid-state drive to be removed is a non-configured drive by completing the following steps:
   1. Type strsst on the command line of the IBM i session, and then press Enter.
   2. Type your service tools user ID and service tools password, and then press Enter.
   3. Select Work with disk units, and then press Enter.
   4. Select Display Disk Configuration, and then press Enter.
   5. Select Display non-configured units, and then press Enter.
8. Is the failed drive listed as a non-configured drive in the display?
   • No: Continue to 11.
   • Yes: Continue to 9.
9. Determine whether the disk drive or solid-state drive to be removed was replaced by a hot-spare drive when it failed by completing the following steps:
   1. Go to the service action log. For instructions to access the service action log, see Activating the failing-part indicator light.
   2. Determine whether an xxxx9031 error was logged close to the same time as the original disk failure. This error indicates that the data to the hot-spare drive was automatically rebuilt.
   3. Determine whether an error was logged for the field-replaceable unit (FRU) by using concurrent maintenance. If yes, continue with the next step.
10. Did you find the service action log entry that is related to this problem?
    • No: Exit the service action log and go to step 12.
    • Yes: Continue with the next step.
11. Within the service action log, select the concurrent maintenance option. This option displays the drive location on the concurrent maintenance display. Go to step 14.
12. From the Hardware Service Manager, navigate to Select Device Concurrent Maintenance option. Press Enter. The Device Concurrent Maintenance display is shown, as shown in the Figure 4.
    Figure 4. Example Device Concurrent Maintenance display

                          Device Concurrent Maintenance
     
    Type the choices, then press Enter.
    
    Specify either physical location or resource name.
         Physical location:
    U787A.001.1234567-P3-D4
                or
         Device resource name:
    
    Specify action as 1=Remove device  2=Install device
         Action to be performed . . . . . . . .: 1
    
    Enter a time value between 00 and 19.
         Time delay needed in minutes . . . . .: 01
    
    F3=Exit    F5=Refresh    F12=Cancel
    

13. If the physical location does not show in the Device Concurrent Maintenance display, type the physical location where you are replacing the disk drive or solid-state drive as shown in the following example:

    The physical location has the following form: U787A.001.AAAXXXX-P3-D4 where P3-D4 is the position of the disk drive or solid-state drive in the system unit or an expansion unit. You can get the U787A.001.AAAXXXX location information from the control panel display on the system unit or expansion unit.

    If you cannot get the information from the control panel, find the feature code (FC) and sequence number (SN or SEQ) on the label that is on the front of the system unit or an expansion unit as shown in the following figure.

    Figure 5. Example system or expansion unit label

    

    In this example, U787A.001.AAAXXXX-P3-D4, U787A.001 comes from the feature code (FC) on the label, AAAXXXX comes from the last 7 digits of the sequence number (SN or SEQ) on the label, and P3–D4 is the slot where you are replacing the disk drive or solid-state drive.

    In the example, U5074.001.AAAXXXX-DB3-D32, you would replace a disk drive or solid-state drive in the expansion unit with type 5074, model 001, sequence number AAAXXXX, and disk drive or solid-state drive position DB3–D32.

14. Select 1 (Remove device) for the action to be completed.
15. Set the time delay in minutes. For example, for one minute enter: 01
    Note: You can set an appropriate time delay of 01 - 19 minutes to allow adequate time to access the disk drive or solid-state drive.
    Important: Do not press Enter now.
16. Locate the service indicator that corresponds to the position of the drive that you are removing from a system, drive enclosure, or an expansion unit. For details about locations of the service indicators, see step 5.
17. Find the package that contains the new drive.
    Attention: Drives are fragile. Handle with care.
18. Attach the electrostatic discharge (ESD) wrist strap.
    Attention:

    • Attach an electrostatic discharge (ESD) wrist strap to the front ESD jack, to the rear ESD jack, or to an unpainted metal surface of your hardware to prevent the electrostatic discharge from damaging your hardware.
    • When you use an ESD wrist strap, follow all electrical safety procedures. An ESD wrist strap is used for static control. It does not increase or decrease your risk of receiving electric shock when using or working on electrical equipment.
    • If you do not have an ESD wrist strap, just prior to removing the product from ESD packaging and installing or replacing hardware, touch an unpainted metal surface of the system for a minimum of 5 seconds.
19. Remove the drive from the static-protective package and place it on an ESD mat.