User registry problems

Determining the type of user registry that is being used by the management software

The most common user registry problems are related to one of the following categories:

• Logging in to the management software
• Accessing the management software or managed resources
• Managing user accounts, user groups, or roles

To determine the type of user registry that is being used by the management software, complete the following steps:

1. From the Home page in the management software web interface, click the Plug-ins tab.
2. Click IBM Flex System Manager. The management software summary page opens.
3. Click IBM Flex System Manager Status; then, check the user registry that is displayed to determine whether the correct registry is in use. If the registry location shows the IP address of the management node, the IBM Flex System Manager user registry is in use. Otherwise, an external user registry is in use.

Troubleshooting the IBM Flex System Manager® user registry

Complete the following steps:

1. Verify that the management node is active.
2. The watchdog process restarts OpenLDAP if the process ends.
3. Log in and verify that the expected permissions are available.

Troubleshooting an external user registry

To investigate the problem with your external user registry, you might take the following actions:

• Verify that the external user registry server is active and accessible.
• Check for possible network problems.
• Check for possible security problems (for example, firewalls, certificates, and registry access).
• Contact IBM Support.

If you cannot log in to the management software because your external user registry is not available, you can log in with the default administrator account and use the management software web interface to change the user registry setting to the local IBM Flex System Manager user registry. See Recovering management software access after an external user registry failure for more information.