Common service procedures
These procedures are common to various isolation and repair procedures.
The procedures and functions of the HMC Enhanced + Tech Preview (Pre-GA) login option and interface type, which was provided with the Hardware Management Console (HMC) version 8.2.0, are the same as the HMC Enhanced+ login option and interface type that is provided with HMC version 8.3.0 and later. Only the HMC Enhanced+ is referred to in the documentation, but that content also applies to the HMC Enhanced + Tech Preview (Pre-GA) interface.
- Starting a repair action
This is the starting point for repair actions. All repair actions must begin with this procedure. From this point, you are guided to the appropriate information to help you perform the necessary steps to repair the server. - Powering on and powering off a system
You can power on or power off a system with or without a management console by using this procedure. - Primary consoles
The primary console is the first workstation that the system identifies. It is attached to the first input-output adapter (IOA) or input-output processor (IOP) that supports workstations. The alternative console is the workstation that functions as the console when the primary console is not operational. - Determining whether the system has logical partitions
Use this procedure to determine the existence of logical partitions. - Determining which service processor is the secondary service processor
Use this procedure to determine which service processor on your system is the secondary service processor. - System reference code format description
The format of the system reference code (SRC) that you see depends on the model of your system. - Searching the service action log
Use this procedure to search for an entry in the service action log (SAL) that matches the time, reference code, or resource of the reported problem. - Using the product activity log
This procedure can help you learn how to use the product activity log (PAL). - System service tools
This information describes how to use system service tools (SST). - Hexadecimal product activity log data
Use the display hexadecimal report function or follow the steps in this procedure to display hexadecimal error log dump data. - Examples: Obtaining additional information from hexadecimal reports
You can get additional information for IOP 90xx reference code product activity log entries at DST by using a type D IPL. - Reclaiming I/O processor cache storage
Use this procedure to reclaim I/O processor (IOP) cache storage. - Dedicated service tools
Dedicated service tools (DST) is used to service Licensed Internal Code, work with disk units, work with configuration and resources, verify devices and communications, and display logs on the system. - Printing the system configuration list and details of the system bus, main storage, or processor
This information describes the system configuration list and how to print the list. - Hardware service manager
Use the hardware service manager (HSM) to display and work with system hardware. - Managing the Advanced System Management Interface
This information describes how to manage the Advanced System Management Interface (ASMI). - Service functions
Service functions provide enough detail for the service provider to gather information about hardware problems while under the direction of the next level of support. - Working with storage dumps
This information describes how to work with storage dumps. - Determining the primary or alternate console
Use this procedure to determine the primary or alternate console. - Resetting the service processor
Use this procedure to ensure that the service processor is reset properly under the direction of your hardware service provider. - Resetting the managed system connection from the management console
You can reset the managed system connection from the Hardware Management Console (HMC). - Checking for a duplicate IP address
You can check for a duplicate IP address by using the Hardware Management Console (HMC). - Disk drive
Learn how to replace the disk drive. - Powering off an EMX0 PCIe3 expansion drawer
Learn how to power off an EMX0 PCIe3 expansion drawer. - Powering on an EMX0 PCIe3 expansion drawer
Learn how to power on an EMX0 PCIe3 expansion drawer. - Cabling for 9080-MHE, 9080-MME, 9119-MHE, or 9119-MME
Use this information to cable 9080-MHE, 9080-MME, 9119-MHE, or 9119-MME systems. - SMP cable isolation for 9080-MHE, 9080-MME, 9119-MHE, or 9119-MME
Use this information to isolate SMP cable problems for 9080-MHE, 9080-MME, 9119-MHE, or 9119-MME systems. - Verifying a repair
Use these procedures to verify hardware operation after making repairs to the system. - Running diagnostics on an IBM PowerKVM system
You can use the following procedure to diagnose hardware problems on your system that is running the IBM® PowerKVM system. - Activating and deactivating LEDs
You can use these procedures to activate or deactivate light-emitting diodes (LEDs) by using the management console or the Advanced System Management Interface (ASMI). - Gathering and uploading system configuration information
You can use the snap command to gather and upload system configuration information to a remote location for support. The information gathered with the snap command might be required to identify and resolve system-related problems. - Closing a service call
Perform these procedures to close serviceable events, clear hardware messages, and prepare the server to return to the customer.
Last updated: Mon, May 11, 2020