IBM® i or Licensed Internal Code APAR
This topic provides information about the tasks to perform before requesting a new APAR.
Use the system operation or the service library information to assist in performing the tasks that are listed in Table 1. This ensures that the system is current for all known problems before you create an authorized program analysis report (APAR).
| Task to be performed | What to do | Location of instructions |
|---|---|---|
| Determine whether customer-reported symptom is a problem fixed by a program temporary fix (PTF). | Use support data: Support publications, TIPS, Exception lists, or Support Center recommendations | |
| Review the PTF level to see whether a cumulative PTF package needs to be installed. | DSPPTF 5722SS1 and DSPPTF 5722999. Look for PTF marker. See PTF levels on back. | System operation information |
| Order a cumulative PTF package | Send Program Temporary Fix Order (SNDPTFORD) SF99VRM | System operation information |
| Obtain a list of generally available PTFs. | SNDPTFORD SF97VRM (VRM = version, release, modification example 410). | System operation information |
| Determine if a PTF has been superseded | SNDPTFORD SF97VRM Find the PTF number in the PTF summary listing. The latest PTF is listed in the "replaced by" column. | System operation information |
| Determine whether the system has all the Licensed Internal Code HIPER fixes. | Check for HIPER marker TLYYDDD using DSPPTF 5722999 and compare with the latest PSP. | See Displaying IBM i PTFs. |
| Obtain a list of HIPER PTFs not in the latest cumulative PTF package. | SNDPTFORD SF98VRM | System operation information |
| Obtain a list of all Licensed Internal Code HIPER repairs (hardware PSP listing) | SNDPTFORD MF98VRM | System operation information |
| Install all HIPER PTFs from the cumulative PTF package. | Get latest cumulative PTF package and use GO PTF. | Follow the instructions in the cumulative PTF package. |
| Install just the HIPER Licensed Internal Code fixes from the cumulative PTF package. | Get the latest cumulative PTF package and use GO PTF. | Follow the instructions in the cumulative PTF package. |
| Order a PTF | SNDPTFORD PTF # (where # is the PTF number). | System operation information |
| Load a PTF | Load Program Temporary Fix (LODPTF) | System operation information |
| Apply a PTF | Apply Program Temporary Fix (APYPTF) | System operation information |
| Remove a PTF | Remove Program Temporary Fix (RMVPTF) | System operation information |
| Display a PTF | DSPPTF | System operation information |
| Display the release level | Enter "GO LICPGM" and select menu option 10. | System operation information |
| Install all Licensed Internal Code after a load source disk fails. | Use customers latest save tapes. | 94xx service library |
| Restore all Licensed Internal Code if the IPL code is damaged. | Use customers latest save tapes. | 94xx service library |
