If your next level of support or your service provider
suspects a wait or loop in the server firmware, you might be asked
to perform a system dump.
About this task
Use this procedure only under the direction of your next level of support or your service
provider, after first providing to your next level of support or service provider a dump of the
operating system (for example, a main storage dump for IBM® i).
If you do not have a management console, follow these steps
to perform a system dump:
- Perform a controlled shutdown of all operating systems
if possible.
Attention: A system dump will
abnormally terminate any running partitions.
- On the control panel, select Manual mode.
- Use the increment or decrement button to select function
42 (system dump).
- Press Enter (the middle button) on the control panel.
- Is 00000000 or FF displayed on the control panel for more
than 30 seconds?
- Yes: The service processor or server firmware
is not responding to a request from the control panel. Contact your
next level of support or your hardware service provider.
- No: An attention SRC A1xx3042 is
displayed, which indicates that function 42 has been selected.
- Perform the following steps:
- Ensure function 42 is shown on the control panel and press Enter
(the middle button) again.
- Return to normal mode and wait for the dump to complete.
- Wait for the system to IPL again.
- For details on how to copy, report, or delete a dump after
you have completed a dump, see Managing
dumps.