Using online diagnostics to collect service request numbers

Edit online

You can view and record service request number (SRN) values using the online diagnostics if you have AIX® installed and it can be started.

About this task

Note: Ensure you have a printed copy of the appropriate problem reporting form to document the information you collect here.

To collect SRN values using online diagnostics, perform the following steps:

Procedure

  1. Log in as root user, or use the CE login.
  2. At the command line, type diag and press Enter.
  3. From the Function Selection menu, select Task Selection and press Enter.
  4. Select Display Previous Diagnostic Results and press Enter.
  5. From the Display Previous Diagnostic Results display, select Display Diagnostic Log Summary.
    The diagnostic log is displayed showing a chronological list of events.
  6. Look in the T column for the most recent S entry.
  7. Select this row in the table and press Enter.
  8. Choose Commit.
    The details of this log entry are shown.
  9. Record the SRN value shown near the end of the entry.
  10. Exit to the command line.