IBM® Support Value Add Offering for Netcool®/OMNIbus Trigger or Procedure Development provides a flexible solution for root cause analysis of critical problems, advice to minimize disruptions and proactive guidance for improved performance.
Personalized technical advice
An IBM Netcool/OMNIbus Support Specialist will contact you by phone and provide advice or answer questions that go beyond the scope supported by your base contract to help optimize your triggers and documented procedures.
Engage with a Support Specialist
Engage with an IBM Support Specialist for timely, tactical advice and troubleshooting tips for optimizing your IBM Netcool/OMNIbus custom triggers or procedures.
Block hours of support
Get up to speed quickly on best practices to employ, create or modify your triggers or procedures for optimal performance with up to 8 hours of enhanced technical support that can be broken into smaller blocks of time to give you the extra boost of support when you need it.
IBM Support Value Add Offering for Netcool/OMNIbus Trigger or Procedure Development require that you acquire and maintain for the duration of the contract period a software subscription and support contract through the IBM International Passport Advantage® program (or other appropriate IBM agreement) covering the software license for which the IBM Support Value Add offering is being purchased.
There are no hardware requirements for IBM Support Value Add Offering for Netcool/OMNIbus Trigger or Procedure Development.
Tap into deep knowledge from IBM by talking directly with an IBM Support professional to help resolve complex issues or to gain advice to optimize your events. At a mutually agreed time, IBM Support will engage remotely with your staff to review your OMNIbus triggers and procedures and provide best practice recommendations to customize, optimize and familiarize you with SQL syntax.