Feature spotlights

Prioritize the most critical issues to increase efficiency

The app provides automated shift planning and allocation of flights to customer service agents based on defined business rules. It enables supervisors to prioritize notifications and focus on critical changes. Next best action recommendations help to improve performance by enabling consistency of agent decision making on issues such as: open and close check-in and boarding process, deciding version change, deciding on last-minute ticket sales, waiting for passengers and unloading baggage.

Keep access mobile – and secure

Touch ID and single sign-on provide secure access to information at the point of engagement to improve productivity. Push notifications can be used to immediately inform agents of critical changes for timely action. The app also enables voice dictation and location services.

Improve operational efficiency and the boarding experience

Customer service agents get real-time access to critical information in a central place. It reduces the time they would usually spend tracking down current information. The app makes it easier to share requested information and updates with boarding passengers. The app also improves operational analytics and communication among everyone involved including: flight managers, cockpit, weight and balance, ramp agents, agents at other gates and passengers.

The app is backed by a great service plan

Through its service plan, IBM and Apple have teamed up to provide you with the most comprehensive support available. It includes 24/7 phone support from Apple and next-business-day on-site service from IBM. Whether buying or leasing devices, the IBM flexible procurement model enables you to go from procurement to deployment quickly. You can also manage all your iOS devices from a single portal and effortlessly apply security policies that ensure data protection on every device.

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