Feature spotlights

Warranty and Maintenance Service Upgrades

Does your business operate outside standard business hours or need a higher level of service? If so, you might need enhanced support services so that you can remain always-on. Upgraded service options include extended hours of coverage, upgraded service delivery method (SDM), faster response time objective. The duration of a Maintenance Service Upgrade must be 12 months minimum and must end at the same time as the base maintenance service.

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Integrated Multivendor Support (IMS)

Relying on multiple vendors for hardware support can be costly and inefficient. IBM Integrated Multivendor Support delivers around-the-clock level 1 and 2 support and can help you extend the life on non-IBM server, storage and networking hardware. IMS enables you to simplify your technical support service strategy with a single point of contact, receive high-quality support for your non-IBM equipment, Optimize your ROI by extending the life of your non-IBM server, storage & networking hardware.

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Hard Drive Retention

Are you required to comply w/ customer data privacy regulations? Hard drive retention allows IBM Power/Storage clients to retain possession of defective media when being replaced & ensure control associated with protection of personal information. Hard drive retention gives you control over sensitive data ensuring retention of replaced media components, improved regulatory compliance to help avoid related penalties, & simplified asset accounting by embedding retention into maintenance costs.

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Hardware Support Service Extension

Whether you have one or multiple withdrawn units, IBM can customize an agreement to match your requirements by extending your existing IBM hardware maintenance agreement. The standard renewal term is 12 months but IBM offers flexibility to tailor contracts to meet your needs as you replace your withdrawn equipment. If you are not quite ready for capital expenditures, a support extension can protect your technology investment with a predictable, easier-to-manage operating expense model.

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Microcode Support

Downtime due to out-of-date microcode can result in loss of revenue and productivity. Also, your IT staff may not have the skills or time to provide proactive microcode updates. IBM Microcode support will protect your IT environment with preventive analysis and proactive updates, provide experienced service representatives to analyze and update your microcode, decrease hardware downtime due to incorrect or incompatible microcode.

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