Our business consulting services focus on addressing clients' key business needs, optimizing their business processes and helping them transform on a global scale. Leveraging IBM's years of experience and cross-industry expertise in business transformation, we offer a range of consulting services across domains, including finance, procurement, supply chain, operations, customer experience, digital marketing strategy and talent — all underpinned by data and technology.


Access real-time insights

Use real-time data and insights to improve responsiveness, quality and accuracy — delivering greater value to employees, partners and customers.

Harness exponential technologies

Unlock value from powerful technologies, like AI, automation, blockchain, IoT, 5G and edge computing, orchestrated in service of your unique workflows and business needs.

Generate and scale business value

Rapidly convert ideas into business value. Develop intelligent workflows that create value as cost-effective processes and tasks are integrated.


Talent management

IBM helps organizations infuse AI and automation into human resources to drive immediate value. Our expert advice can help deliver intentional employee experiences and foster a culture of continuous learning. Our services range from hiring and reskilling to roadmaps for HR outsourcing and organizational change management. 

Talent acquisition

An engaging talent acquisition strategy improves the recruiting, onboarding and hiring processes for candidates, hiring managers and human resources professionals. Our business consultants combine AI with market and operational data to bolster human decision-making and help adjust your sourcing and talent strategies.

Talent development

Understand and optimize your employees’ current skills to continuously engage your talent and create a more resilient workforce. IBM helps you build a talent development strategy that dynamically adapts to changing business needs, proactively closes the skills gap and delivers digital learning services.

Business consulting case studies

Bestseller India fashions the future with AI

Bestseller India is using a custom AI platform to support preseason design, planning, production and forecasting — modernizing end-to-end business processes by empowering team members with technology.

IBM transforms “business as usual” with AI and hybrid cloud

Reimagine how work gets done to reinvent your organization. Intelligent workflows start with the experience, then add powerful technologies to empower employees with data and insights that deliver meaningful results.

Expertise on call with Humana

Organizations are rethinking how they can meet user expectations. Humana, a leading health insurance provider, reduced costly pre-service calls and improved the service provider experience with conversational AI.

¹ Source: Forrester, Reinventing Workflows: Power Your Digital Transformation And Drive Greater Impact By Modernizing Processes