Why automation matters

Work as we know it is changing 

Forward-looking enterprises use automation and AI to augment their core strengths, supplement their weaknesses and empower their people to focus on what’s important. Automation with AI enables your entire organization to be always-on, optimizing the delivery of goods and services to provide seamless continuity in dynamic markets.

The rise of intelligent automation

Automation technologies are developing at a breathtaking pace, and business leaders are faced with prioritizing areas to automate, and then choosing between technologies. 

This report from Forbes shows how operating executives are viewing their automation journeys — especially as intelligent automation becomes a reality.

The power of automation + AI

Digitizing the work and applying the power of AI allows you to:

  • Identify previously unseen opportunities for automation to have the greatest impact
  • Scan millions of pieces of data in a fraction of the time a human could 
  • Drive autonomous decision making and continuous process improvements 
  • Balance human and machine tasks to build the optimal collaborative workforce

The power of your people

Striking the right balance between human and digital labor can build a stronger, more engaged hybrid workforce. Watch the animated short to see how automation frees up your people to do what they do best.

How IBM can help

Improved customer experiences

70%

decrease in service desk tickets with cognitive technology and robotic automation¹

Accelerated application-building

50k

client application solutions quickly built on IBM’s automation platform²

Heightened return on investment

6x

ROI achieved by a leading banking client using IBM’s automation platform³

What’s new in automation

Footnotes

1 and 3 - Source: A Forrester Total Economic Impact Study Commissioned by IBM; The Total Economic Impact Of IBM Automation For Application Management: Cost Savings And Business Benefits Enabled By IBM’s Automation Platform, March 2019.

Read the report (PDF, 967 KB) →

2 - Source: IBM internal data