When Web pages don't work
Steps you can take to improve the user experience on the Web
From the developerWorks archives
Date archived: January 4, 2017 | First published: February 09, 2005
Puzzled why your site is not living up to your expectations? The problem may not lie with your content or products, but rather in your site's user experience. Find out what common pitfalls to avoid by following a few simple guidelines to improve the user experience and transform surfers into customers.
This content is no longer being updated or maintained. The full article is provided "as is" in a PDF file. Given the rapid evolution of technology, some steps and illustrations may have changed.