The cranky user, The importance of documentation

Discover what's missing in today's documentation efforts, and why it's gone

From the developerWorks archives

Peter Seebach, Writer

First published: November 14, 2003

Computer documentation is shoddy, or more often absent. Missing information amplifies usability problems, leaving users stuck calling unfriendly technical support lines. In this installment of The cranky user, Peter Seebach explains what's missing in the documentation effort and why it is gone.

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Zone=Web development
ArticleTitle=The cranky user: The importance of documentation