Skip to main content

By clicking Submit, you agree to the developerWorks terms of use.

The first time you sign into developerWorks, a profile is created for you. Select information in your profile (name, country/region, and company) is displayed to the public and will accompany any content you post. You may update your IBM account at any time.

All information submitted is secure.

  • Close [x]

The first time you sign in to developerWorks, a profile is created for you, so you need to choose a display name. Your display name accompanies the content you post on developerworks.

Please choose a display name between 3-31 characters. Your display name must be unique in the developerWorks community and should not be your email address for privacy reasons.

By clicking Submit, you agree to the developerWorks terms of use.

All information submitted is secure.

  • Close [x]

developerWorks Community:

  • Close [x]

Tab navigation

Meet the experts

Connect, learn, and share directly with the process automation experts. Access our expert profiles and collaborate on process automation topics.


C.J. Paul
Dr. C.J. Paul is the lead architect for IBM process automation products. C.J. guides a team of software architects and designers in multiple IBM labs around the world working on Tivoli Change and Configuration Management Database (CCMDB), Tivoli Service Request Manager (Service Desk and Service Catalog), and the related set of ITIL-aligned process managers.


Ana Biazetti
Ana is an architect focused on the integration among process automation products, including Tivoli Change and Configuration Management Database, Tivoli Service Request Manager, Tivoli Asset Management for IT, and Tivoli Service Automation Manager, as well as IBM Maximo Enterprise Asset Management and Industry Solutions.


Vijay Aggarwal
Vijay Aggarwal is the design lead for Tivoli Service Request Manager (TSRM), and also works on the software-as-a-service offering of TSRM. Vijay is knowledgeable in IT operational processes, product integration, OSLC standards, Java, J2EE, Web Services, request catalogs, and cloud computing.

Application Development

Donatella Sabellico's picture
Donatella Sabellico
Donatella Sabellico is currently the TWA Customer Collaboration program leader.She joined IBM in 1990 working different IBM products as Tivoli Software Distribution and Tivoli Framework as developer and customer support lead. She has been working on TWS since 2000 and she was for different years the TWS Distributed products L3 team lead.Then she joined the TWS development team and she builds and lead the TWA Customer Collaboration program for the whole scheduling family.

Application development

Franco Mossotto's picture
Franco Mossotto
Franco Mossotto is the technical leader of the TWS and TWS for z/OS L3 Customer Support Team since 2010. He joined IBM in 1998 working in Development, Design and L3 Support teams in TWA area: design and development of the Tivoli Framework based OPC Connector and of the End-to-End architecture, Chief Designer of TWS distributed for versions 8.3, 8.4 and 8.5. He had alternated activities in Scheduling area with design and development on provisioning products: Tivoli Configuration Manager and Tivoli Endpoint Manager 1.0. TWS Outside-In-Design leader for TWA family since 2009, in 2010 has joined as technical leader the TWS and TWS for z/OS L3 Customer Support Team.


Arcangelo Di Balsamo's picture
Arcangelo Di Balsamo
Arcangelo Di Balsamo is currently the Chief Architect of the whole Tivoli Workload Automation product family, which includes TWS for distributed platforms, TWS for z/OS, TWS for Applications and TWS for Load Leveler. Arcangelo has been working on TWS since 2004, acquiring a deep knowledge of TWA internals and customers, after a significant experience as chief designer of system monitoring application. He has a wide understanding of existing and emerging technologies and he uses such knowledge to depict the technical future of TWS and its tools to support our customers in their technological challenges. He has background in electronic engineering in particular in the design of the architecture of embedded control systems.

Help: Update or add to My dW interests

What's this?

This little timesaver lets you update your My developerWorks profile with just one click! The general subject of this content (AIX and UNIX, Information Management, Lotus, Rational, Tivoli, WebSphere, Java, Linux, Open source, SOA and Web services, Web development, or XML) will be added to the interests section of your profile, if it's not there already. You only need to be logged in to My developerWorks.

And what's the point of adding your interests to your profile? That's how you find other users with the same interests as yours, and see what they're reading and contributing to the community. Your interests also help us recommend relevant developerWorks content to you.

View your My developerWorks profile

Return from help

Help: Remove from My dW interests

What's this?

Removing this interest does not alter your profile, but rather removes this piece of content from a list of all content for which you've indicated interest. In a future enhancement to My developerWorks, you'll be able to see a record of that content.

View your My developerWorks profile

Return from help

Subscribe to the newsletter

Receive quarterly updates on all the latest content. Subscribe to the newsletter today!

Follow Service Management Connect

Request Product Enhancements

New offering

Your ideas for Tivoli products.

Submit your own idea for a new Tivoli product request for enhancement. Our development team will review your request and provide status updates throughout the lifecycle of the request in the Tivoli RFE Community.

IBM Tivoli User Community

Tivoli User Groups

Connecting with peers online and in person along with gaining assistance in the implementation of the software is the cornerstone of the IBM Tivoli User Community. IBM supports this community and encourages participation. Visit the IBM Tivoli User Community.