How to work with Rational Client Support, Part 2

From the developerWorks archives

Kelly Smith

Date archived: December 15, 2016 | First published: August 30, 2011

Find out what the technical support that you get when you license Rational software includes and doesn't, plus what to do before you call tech support. This article even includes a handy chart to help you determine the business impact and severity or your issue.

This content is no longer being updated or maintained. The full article is provided "as is" in a PDF file. Given the rapid evolution of technology, some steps and illustrations may have changed.

ArticleTitle=How to work with Rational Client Support: Part 2