So what was technical support like back in the Middle Ages?
My collegue Keys Botzum found this: "Introducing the book: Gutenberg offers 'In your home' support." Of course, it's also on YouTube, but this version doesn't have subtitles for the spoken language (Norwegian?).
The first site says the clip is "from Norwegian show 'Oystein & Meg'." The YouTube post says of the clip: "It's from a show called Øystein & Meg (Øystein & I) produced by the Norwegian Broadcasting television channel (NRK) in 2001. The spoken language is Norwegian. It's written by Knut Nærum and performed by Øystein Bache and Rune Gokstad."
Check it out; it gets funnier and funnier.