The Virtual Loaner Program now offers ISVs the ability to instantly connect to VLP support staff using the Live Help Chat function. This feature is a great addition to the existing email based support and will help users get answers to their questions or problems related to VLP.
VLP Live Chat is accessible from all VLP pages once users log on with their PartnerWorld Id. Our staff will be available 17x5 (2AM CDT to 7PM CDT, M-F) and support English only at this point. The page UI is updated automatically to reflect the Chat as unavailable during off hours in which case users can submit their question through the VLP support tab just as before.
In addition, this Chat client is connected to the Virtual Innovation Center (VIC) support team so users can receive platform (HW/SW) support from the same Chat client.
As a reminder, the VLP team provides support for issues related to VLP such as creating a system reservation, connecting to the system, or any program related questions. The VIC team provides technical support for IBM platforms such as installing IBM Middleware or configuring an OS. When initiating a Chat from any VLP page, the user can select VLP or VIC support (with examples to help decide). And the VLP and VIC teams can pass Chat sessions back and forth in case the user needs to be redirected
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You are invited to join a Live Chat with the Virtual Loaner Program (VLP) team as they host an open Question and Answer session.
VLP Live! Q&A ChatDate: Tuesday July 14, 2009
11:00 a.m. India
1:30 p.m. China/Malaysia
2:30 p.m. Japan/Korea
3:30 p.m. Australia
This will be an open forum to discuss topics related to the IBM Virtual Loaner Program. Ask questions and tell us your thoughts.What do you like or not like about the VLP? How do you utilize the VLP? What could we do to improve your experience with the VLP?
We hope you will join us for this event!
Please join us here for another VLP Live! Q&A Chat session, Thursday, July 9 at 10:00am Central US Time. The VLP Team will be here again to answer your questions. Please mark your calendars and come join in the discussion. The VLP team is looking forward to the Live Chat session and hope to have a good turnout from our users!
Please join us here for a VLP Live Q&A Chat session, Thursday May 28 at 2:00PM-3:00PM Central US Time. The VLP Team will be there to answer your questions. Please mark your calendars and come join in the discussion.
The VLP team is looking forward to the Live Chat session and hope to have a good turnout from our users!
We want to keep the discussions general to benefit everyone attending and not dive into issues relating to a particular system/application. If you have a specific question or issue with your VLP reservation please submit those to the VLP support team by going to the VLP support tab.
Examples of topics for the Live Chat include: connectivity/performance, security, VLP usage models, save and restore, using the Software Access Catalog, managing reservations, new virtualization features, etc. These are just examples which do not cover everything - please feel free join us and ask questions. We want to provide useful information for our users and gain your input so we can continue to provide a valuable offering in the VLP.
Please join us here for a VLP Live Q&A Chat session, Thursday May 28 at 2:00PM-3:00PM Central US Time. The VLP Team will be there to answer your questions. The Live Chat will be here on the VLP Blog, look for the Chat box that Thursday. Please mark your calendars and come join in the discussion.[Read More]