What's new in IBM electronic support
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We managed to catch up with Pat O'Connor at Innovate 2012 who talked us through the latest innovations helping IBM customers get product support.
The newly-launched IBM Support Portal now supports customization so that you only see valid information and a search engine from the same group who brought you Jeopardy-winning Watson. In addition, you can reference the Request For Enhancement communities to have your input into the future direction of product features.