Skype Means Business
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That was some weekend of college basketball, huh?
My Texas Longhorns took it on the chin from Duke, but I'm still hopeful that Duke rolls over the rest of what's left of Tobacco Road (i.e., North Carolina).
Speaking of rollovers, Skype is jumping headlong into the corporate telephony market by announcing its new beta of Skype For SIP for Business users.
SIP stands for "Session Initiation Protocol," which is an open standard and the leading VOIP protocol used in business telephony networks.
This will allow businesses to be reached by the over 405M Skype registered users through a "click-to-call" capability from their Web sites.
Skype's not the only one looking to help businesses enhance their Web customer service.
Salesforce.com has entered the grand arena of the Twittersphere, but with real world business applicability kinda stuff.
As reported in InformationWeek, Salesforce announced a CRM application for Twitter, one intended to help companies find and assist customers who are more likely to look to the Twitter community to solve technical issues than to call traditional customer support.
This is yet another extension to the Salesforce "Service Cloud."
Hey, if your customer service Tweet gets caught in the middle of a tornado in the Salesforce Service Cloud, don't say you didn't get an advanced weather alert.
Chicken Little, ye says?
The storm clouds in the service cloud are already brewing, even if the sky ain't falling just yet.
TechCrunch revealed earlier today that online backup and storage provider Carbonite lost data of 7,500 customers, with Carbonite in turn blaming both a hardware provider and systems integrator via a recently filed lawsuit.
Regardless of who's to blame, continued incidences such as these will no doubt make companies think long and hard before placing their cloud computing bets, particularly where business critical customer information is concerned.