On Time, On Budget, On Strategy: On Demand @ Gartner
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Information overload aside, the day's tidings seemed to suggest the IT future is so bright you gotta wear...well, if not shades, then certainly the 3-D glasses mentioned below would add an interesting dimension.
In the afternoon, a Gartner analyst informed us that over the past 30 or so years, IT has changed the world...now is the time for the world to change IT. Information systems organizations are maturing, being shaped by new forces and shifting their priorities toward enterprise contribution along with their traditional mission of enablement. Moving forward, IT success will measured in terms of impact on the business, as managed business services become increasingly focused on delivering required outcomes as opposed to simple IT enablement.
CIOs' strategic priorities, then, must evolve to reflect the increasing importance of contributing to growth and efficiency, namely by delivering projects that enable business growth, and by linking business and IT strategies and plans.
In short, it's time to put the "I" back in "IT."
More simply put, if "40" is the new "20," "Process" is the new "technology."
On Demand Business: From "What" to "How"
In 2002, IBM offered the definition of a successful on demand business as being "An enterprise whose business processes -- integrated end to end across the company and with key partners, suppliers, and customers -- can respond with speed to any customer demand, market opportunity, or external threat."
That definition holds true today, but since then, IBM has offered more detail about the means by which businesses can aspire to this designation. In a session today entitled "On Time, On Budget, and On Strategy: Becoming an On Demand Business," IBM's On Demand Business general manager Ross Mauri outlined IBM's roadmap on how to get there from here. Check out the video and podcast from Ross at the link above to learn more.
But the essence is straightforward: Customers can achieve new value with IT through the deep integration of business and IT which connects people, process, and technology. To obtain the maximum value possible from this direction, organizations need to focus on five core priorities:
We'll examine these priorities in more detail moving forward, as well as address how IBM customers here at Gartner explained how they're putting them into practice.