Life's Good When IT Works...
thartric 120000G744 Comments (3) Visits (5564)
In the world of IT, life's good when IT works. Prior to going steady-state with the launch yesterday of a new application like My developerWorks, our process requires we do not make any production changes for at least 3 full days. So there it ran, working like a charm and life was great.
Then Thursday night into Friday morning, the authentication engine which is used across IBM's web sites had an issue and did what it was supposed to -- it failed over to an alternate server location. Upon resolving the issue, authentication reverted back to the original location. Authentication (or sign-in) is required for all of us to work with our My developerWorks profile.
So in an intermittent fashion for several hours, creating or editing a My developerWorks profile would work sometimes, and not others. Tweets, e-mails, and phone calls quickly began and team members from across the world united to work the issue through what we call "the big chat" using Lotus Sametime. It's amazing how well you get to know and work with somebody you've never met in person through online tools and phone calls.
... so life's great when IT works, but when it doesn't, you have to ask did IT hurt ?