Learn IT from the unexpected
thartric 120000G744 Comments (3) Visits (2142)
Throughout the course of the day, the site experienced some issues with profiles and the community applications. Throughout the troubleshooting, several theories were tested... it's as if you have the patient opened up on the operating table and the diagnosis and cure is time critical.
It's during these stressful periods though that you learn from the unexpected. You learn about the system and application infrastructure as well as about the great people you work with. Among other things, after dealing with the unexpected, it's important to take some time to debrief on what happened, what we learned from it, and how to take some proactive steps to avoid the same issue in the future.
BTW, the developerWorks site issue was the result of some communcation loss between the Network Dispatcher and one of the Proxies.
Until next time...