IBM updates SmartCloud Control Desk:
Usability, delivery and name change
by John Crawford
The updated SmartCloud Control Desk is not your grandfather’s help desk ticketing system. By the way, was your grandad a rocket scientist who minored in brain surgery?
This article will discuss the new names for IBM SmartCloud Control Desk as well as some new features that prove IBM has been listening and working hard to respond to customer and analyst comments.
As part of the work that has... [More]