As a follow up to our May 28 blog post, New Power firmware path in Fix Central , we are announcing the release of two IBM Electronic Support YouTube Channel videos on the same subject.   This video describes how to find and download HMC fixes from the IBM Support Portal, based on the level of system firmware that you are installing. How to Download HMC fixes based on the System Firmware ... [More]

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IBM Watson, developed at IBM's Thomas J. Watson research center in New York, is a non-traditional, cognitive system. Cognitive systems like Watson can transform how organizations think, act, and operate in the future. What makes IBM Watson different? IBM Watson employs artificial intelligence and uses natural language to communicate IBM Watson answers questions that require analyzing large amounts of data, along with complex thought processes and decision making.  Traditional computer systems can analyze large amounts of data, but the... [More]

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Official conference site: http://www.ibm.com/systems/edge/index.html   Look who's attending...         Linda Edd, Support Portal Enablement Specialist. Follow Linda @ IBMFlexSyseSpt             Mark Drummond,  eClient Support Content Enablement. Follow Mark @ IBMStorageSupt     What are we doing at Edge2013? IBM Edge2013 provides an excellent opportunity for you to learn more about IBM Electronic Support and the many tools available to you to plan, upgrade, and maintain... [More]

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Need to know if your IBM system is covered under warranty? Use the Warranty lookup module on the IBM Support Portal to find the warranty or extended service agreement status of one or many IBM systems. The Warranty lookup module displays on the Support Home and Troubleshooting pages of the IBM Support Portal when you have an eligible system in your active product list. Currently, the Warranty module supports BladeCenter, System x, and some Storage products. To look up the warranty for your system, you need to know the Machine Type and... [More]

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If a picture is worth a thousand words, a video must be worth many times that amount.  For our Storwize clients, we're pleased that we can now offer Customer Replaceable Unit (CRU) videos to help you with some of your maintenance tasks.  Our education group has produced a number of CRU videos and posted them on YouTube and Youku, creating channels for IBM Storwize V7000, IBM Storwize V3700, and IBM Flex System V7000.  We've also sent out Notifications to raise awareness of the videos.  You can see them here.   IBM Storwize V7000... [More]

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The IBM electronic support team wants to help you adopt online tools and resources so installing, using, and maintaining your IBM products is easy and efficient. Late in 2012, we created new channels on Twitter to help you stay current on news, updates, and technical information for your products. Follow our twitter channels and be a part of our growing community of clients, developers and support personnel. https://twitter.com/IBMStorageSupt - Support Information for Storage products https://twitter.com/IBMFlexSyseSpt   - Support... [More]

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2012 was a very active year for the IBM Platform Computing brand.  Formal transfer of business occurred on July 1, 2012 and most of the existing support tools from the my.platform.com site were transitioned to the IBM tools by October.   Clients already familiar with IBM’s electronic support tool, such as Support Portal, Service Request and Fix Central, were quick to make the move, but others needed more help in the transition. We created a video that highlights some of the major electronic support tools to help clients make that move.  It’s... [More]

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Want to find the most recent discussion threads related to your IBM product? Looking for a forum or user group? Tired of going to multiple websites? Then check out the enhancements we've made to the Communities page on the IBM Support Portal. The Recent community activity module aggregates discussion threads and article posts from multiple channels into one easy-to-find location. This new module provides a single view of social media activity across blogs, Twitter, forums, and other channels for your selected products, giving you a quick view... [More]

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