(This is part 2 of a 3-part series of articles about IBM Electronic Support. Today's post is focused on Downloading Fixes and Troubleshooting.) IBM Electronic Support is a portfolio of tools and resources to keep your systems, software, and applications running smoothly. It can help you     Find information     Prevent problems     Download fixes and updates     Troubleshoot problems     Work with... [More]

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  (This is part 1 of a 3-part series of articles about IBM Electronic Support. Today's post is focused on Finding Information and Preventing Problems.) IBM Electronic Support is a portfolio of tools and resources to keep your systems, software, and applications running smoothly. It can help you     Find information     Prevent problems     Download fixes and updates     Troubleshoot problems     Work... [More]

Tags:  troubleshoot downloads fixes ken jennifer ibmsupport ibm support electronic

IBM Systems Workload Estimator The IBM Systems Workload Estimator is a web-based sizing tool for IBM Power Systems ™, System i®, System p®, System x®, IBM Flex Systems ™, and IBM PureFlex ™Systems. You can use this tool to size a new system, to size an upgrade to an existing system, or to size a consolidation of several systems. The Workload Estimator allows measurement input to best reflect your current workload and provides a variety of built-in workloads to reflect your emerging application requirements.... [More]

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  Looking for product literature for IBM PureFlex Systems? Browse IBM PureFlex System Solution briefs, Analyst reports, White papers, Data sheets, Brochures and Flyers at the IBM PureFlex System literature site. IBM PureFlex System product support documentation is available through IBM Support Portal.  Simply select your product and then go to the Documentation tab. You may also use the Shortcuts module to quickly navigate to the documentation you need. For more information, view the short YouTube video... [More]

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 The IBM Electronic Support YouTube Channel provides information and tutorials that will acquaint you with the IBM Electronic Support portfolio.   Support Portal These videos help you use the IBM Support Portal, a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide.  IBM Support Portal overview  Getting started with IBM Support Portal using Quick Start What is the IBM Support Portal? IBM Support Portal Quick Tip: Customizing Your View ... [More]

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 Many IBM clients use the IBM Support Portal. It is a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support needs. While you can access many resources on the IBM Support Portal anonymously, signing in with your IBM web ID provides more benefits, such as   Personalization Customization Service Requests Accelerated Value Program Portability Notifications Community ... [More]

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IBM Support Portal is a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support resources. The first time you access the Support Portal, the Quick Start page helps you select one or more products and the page that represents the task you want to complete. The products selected will determine the content displayed on all portal pages. Select Continue when you are ready to view information... [More]

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2012 was a very active year for the IBM Platform Computing brand.  Formal transfer of business occurred on July 1, 2012 and most of the existing support tools from the my.platform.com site were transitioned to the IBM tools by October.   Clients already familiar with IBM’s electronic support tool, such as Support Portal, Service Request and Fix Central, were quick to make the move, but others needed more help in the transition. We created a video that highlights some of the major electronic support tools to help clients make that move.  It’s... [More]

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Author: Ken Buckingham works in STG, Client Enablement & Systems Assurance as a client advocate, driving adoption and awareness of electronic support services. The IBM Support Portal, your gateway to all of your technical support needs for IBM products, displays content based on the products you select as active in the portal view. You can view content for one product or up to ten products at one time. Selecting at least one product optimizes your Support Portal experience.   Quick Start Page The first time you access the IBM Support... [More]

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