Notes from the IBM Systems Electronic Support team.
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To help you find the information that you need more quickly, we added Support shortcuts to the Support home page in the IBM Support Portal.
For each product that you select, the new Shortcuts module shows a standard set of links to the most frequently used content.
The first link takes you directly to either Fix Central or another page where you can download fixes, patches, and updates for the selected product.
The second link goes to a page where you can submit a request for service. For software products, the link goes to IBM Service Request. For hardware products, the link goes to ESC+. You can also use the link to view the current status of your service requests and track the activity on your requests.
Product documentation is the third link, and points to documentation that includes the information centers, user guides, and problem determination guides that are available for the product.
Problem resolution is the fourth link. It directs you to information to help with troubleshooting, including APARs and Retain tips for the product.
The Shortcuts module also includes a link to documents about how to plan an installation or upgrade.
Additional links appear for some products based on how frequently visitors access the information, tools, and resources for the product.