IBM Support Portal: An Overview
esupport 060000D5Y9 Visits (3541)
The first time you access the Support Portal, the Quick Start page helps you select one or more products and the page that represents the task you want to complete. The products selected will determine the content displayed on all portal pages. Select Continue when you are ready to view information related to the products you selected.
The Support Portal is divided into different pages with resources specific to major support tasks, such as downloading fixes, planning and installing a new product, or troubleshooting problems. Use the tabs along the top of the page to move between protal pages.
Choose the Downloads page if you need to find downloadable code updates. The Downloads and fixes module provides links to fix packs, firmware, device drivers and other downloads for your products. Many products have links to recommended fixes as well.
The Troubleshooting page has a similar layout but focuses on resources specific to troubleshooting issues with your products.
Looking for information about your service requests, or PMRs? The Service Request page provides direct access for opening an online service request. You can also view your software PMRs and manage your list.
From news to downloads, to technotes to documentation, to service requests and more, the IBM Support Portal has everything you need in one place. Go to support.ibm.com
For additional detail on the Support Portal Overview, view our video on the IBM Electronic Support YouTube Channel - http
Author: Ken Buckingham works in STG, Client Enablement & Systems Assurance as a client advocate, driving adoption and awareness of electronic support services.