Did you find a document particularly helpful? Want to share feedback with the content author? Tell us what you think.
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Page ratings indicate the value placed on a document by other users and can help guide you to especially useful content. By rating a document, your evaluation of the document becomes part of this guidance to others.
You can specify - on a five star scale - the quality and helpfulness of a document. Additionally, you can view the number of ratings made for a particular document and the average of those ratings. For example, this page has been rated 81 times and it has an average rating of 3 - 1/2.
By rating content you also communicate to IBM document authors, who continually enhance document quality.
When you rate a document, the Add comments section expands automatically to allow you to submit feedback on the document. You can add document comments at any time, with or without rating the document. Enter the provided verification code to submit your feedback. IBM authors frequently review the comments and ratings on their documents and make updates.
Tagging allows you to categorize valuable content for easy subsequent access. You can also find other documents about a topic that others have tagged the same way. For instance, you can click one of the tags to see a list of other documents that also contain that tag, or you can click Search all tags and enter a tag in the search field.
You can view tags as a cloud, where the relative size of the tag depicts the relative frequency of use, or you can view them as a list, ordered by frequency of use.
The cloud view has a slidebar that you can adjust.
You can view All tags when using Support Portal anonymously, however you must sign in to add a tag or view your own tags. Adding a tag is easy; simply enter your tag in the input field. The system may prompt you to adhere to certain naming guidelines. (Note that there may be a delay before the system adds your tag to the All tags pool.)
Linda Edd is a Support Portal Enablement Specialist, responsible for ensuring IBM provides accurate, quality support content to our clients. She works closely with individual support representatives from all the STG brands, with the client-facing websites, and online applications that provide support and fix information.
Ken Buckingham works in STG, Client Enablement & Systems Assurance as a client advocate, driving adoption and awareness of electronic support services.
To learn more about Rating and Tagging IBM support content, watch this video.