Benefits of Signing in to Support Portal
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Many IBM clients use the IBM Support Portal. It is a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support needs.
While you can access many resources on the IBM Support Portal anonymously, signing in with your IBM web ID provides more benefits, such as
Let's discuss each of these in more detail.
In addition to the normal browse and search options for product selection, when signed in, you also have an option called "Products for you." Depending on your support contracts, you can have up to three options under this selection:
My AVP products displays the set of products that your Accelerated Value Leader selected as part of the Software Accelerated Value Program.
My inventories displays products found in an inventory that you have loaded by way of the Electronic Service Agent or uploaded directly to Fix Central.
My Supported Software displays software products that are part of your existing support contract. You are authorized to submit a Service Request on these products using the Service Request application. This list synchronizes with Service Request regularly.
Support Portal offers most content through modules on each portal page. After you sign in, you can customize Support Portal by choosing which modules display on each page. You can remove unneeded modules, minimize modules to focus on others, and change their location on the page. You can also add modules to your page by using the “Customize this page” feature. With the customization features, you can focus on the content that is most meaningful to you, and most helpful for completing your support tasks.
When you sign in and complete registration for the online Service Request application, you can create service requests and search, view, print, email, export to a file or update them. You can track the status of your requests to see what steps have been taken to resolve the problem and who is currently working on your request.
Accelerated Value Program
Accelerated Value Program or AVP clients enjoy some specialized options on Support Portal. For instance, they can tailor their view to display their AVP product list. They can access reports produced by their AVP Leader. Some brands offer a chat option to connect with their IBM contacts. And there is entitled content available only to AVP clients.
By signing in, Support Portal will recognize you as you move between multiple personal computers or any other devices. You can access your customized view from any device, including desktops, notebooks, and mobile devices.
You can sign up for, manage and view proactive notifications about new and updated technical support content available for your IBM products. Technical support information covers a broad range of materials, including software knowledgebase documents, Preventive Service Planning information (PSPs), Fix information, Security advisories, and more. When you are signed in, the Notifications module on the Support Portal displays the most recent notifications available for your active products, and provides links to create and manage your subscriptions.
When you sign into the Support Portal, you can add social tags to content pages to make them easier to find the next time you visit the website. Tagging allows you to categorize valuable content for easy subsequent access. You can also find other documents about a topic that others have tagged the same way. For example, you can click one of the tags to see a list of other documents that also have that tag. Or you can click Search all Tags and enter a tag to search on. You can view All tags when using Support Portal anonymously but if you want to add a tag or view your own tags, you must sign in.
For more information, view our video Benefits of Signing in to Support Portal
Author: Ken Buckingham works in STG, Client Enablement & Systems Assurance as a client advocate, driving adoption and awareness of electronic support services.