IBM’s Luis Suarez talks internal collaboration, social computing, knowledge management
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Let’s start at the end.
In a recent interview with IBM Social Computing Evangelist Luis Suarez, his one takeaway to the next generation would be to don’t be afraid to challenge the status-quo. As he points out, no company has in its guidelines the mandate that all communication should happen through email.
What does Luis have against email?
Nothing per se. Although since he started his experiment of living corporate life without email, he suggests it has changed the nature of his work. He is now much more open transparent and collaborative. He actually enjoys the social experience these tools bring. It’s not just about chipping away at an ever-expanding inbox.
Luis has a background in Knowledge Management which serves him well in his Social Computing role: both disciplines are about helping organizations better manage the body of knowledge that knowledge workers produce. In the case of Social Computing, the big change has been towards developing people-centric rather than document-centric systems.
As a result, we are seeing wide adoption of these collaboration tools. Within IBM, we are even seeing senior executives use these tools to communicate and elicit feedback.
Listen to the full interview:
After listening to this interview, you should be able to answer the following questions:
Web 2.0 / Intranet 2.0 gaining traction
Collaboration IS Contagious: 5 Tactics for Successful Internal Collaboration (YouTube)
Internal Collaboration is the Key to Improved Innovation (pdf)