Hello everyone, Welcome to Orlando! Now that we are all arriving here at Voice/Innovate I'd like to take this opportunity to introduce myself. My name is John Banks-Binici, and I'm the new Director of Rational WW Client Success Delivery. I report directly to Wendy Toh Vice President of Rational Client Success. Many of you had a personal and direct relationship with my predecessor, Chris Flynn, over the many years he held this position at Rational Support. I too look forward to building a partnership with all of... [More]

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  Here's your reminder of the sessions for today! Keep an eye on the blog the rest of the week as we will post the day's reminders at 7:30am EDT to help you plan the day during breakfast! And don't forget, you can always check out the full RCS sessions list in our prior post here .       Session ID # Day Time Room Topic SUMMARY HOSTS WKS-2017 Open Open Europe 5 A virtual scenario for practice performing a CLM server rename There are various reasons to desire to change the server name:... [More]

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  It's that time of the year again - Innovate - IBM's Technical Summit - is going to be going on week of June 3, 2013 in Orlando, Florida. I am excited to share that we will once again be hosting a Super Women's Group networking reception   to enable networking and mingling for IBMers, customers, and BPs. This year, we will also be hosting a panel discussion of women executives from IBM, 2 IBM clients, and an IBM business partner. The theme of this panel discussion is "Staying Ahead in your... [More]

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Hello there! @kellypuffs here. Jason has kindly invited me to guest-post, and I just wanted to share a fun little haiku deck I put together, riffing off a great article that appeared in Social Media Today, in which the author reminds us that the same simple rules we live by also apply to social media. Enjoy and happy Friday!   Created with Haiku Deck, the free presentation app for iPad   Editor's Note: If you will be at IBM Innovate 2013 next week, stop by the Social Playground where both Kelly and Jason will be hanging... [More]

Tags:  think-friday grandma social rational social-business rules rational-client-support how-to kellypuffs

My name is Larry Paise, and I am the Worldwide Director of the Rational Accelerated Value Program (AVP). I have posted a video blog to the IBM Rational Support YouTube channel welcoming AVP customers to IBM Innovate 2013. In the video, I talk about the Innovate event and some of the services available there for AVP clients. Check it out below or at the Rational Client Support YouTube channel.    

Tags:  ibmrcs rcsavp youtube ibminnovate rational rational-client-support videos

IBM Rational: Improving Your Experience - Learn about all of the new sites, mediums, and methods IBM Rational is offering to improve your results and experience with our software!     As called out in the video, many of the YouTube demos can also be found in the developerWorks Technical Library . This is a great resource for anyone who may not have access to social sites due to corporate network limitations or other issues preventing use of social sites but still allowing for access to developerWorks. You can even... [More]

Tags:  rational-client-success videos rational rational-client-support how-to youtube

    If you aren't following the IBM Support Portal News And Alerts blog, you should be Over there you'll get updates on the new support portal releases including features, fixes, and other updates to improve your experience with the IBM Support Portal. Case in point: take the latest blog entry there titled: " IBM Support Portal R8.2 has been deployed ". In that post you'll find information on the key updates surrounding: search enhancements and user context enhancements. And if you missed the updates around... [More]

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          First and foremost: a ll the stand alone Rational product specific forums can now be found under the Forum Directory  >‎  dW  >‎  Rational   category here .                               Last month developerWorks moved an unprecedented amount of data and community assets through an upgrade to Connections v4... [More]

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In the United States today we are observing Memorial Day to remember the men and women who had served and died in the Armed Forces. While it is often celebrated as the beginning of cook-out / barbecue season, it is a day when honouring those who have lost their lives in service to our country's military is most important. With that in mind, we will be dark today and resume our normal blogging activities and ramp up to IBM Innovate tomorrow.                   The image to the left is of a... [More]

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