The Support Cafe at IBM Innovate 2013. These are some of the smartest people I know. If you have questions they will help you get your answers.  Please come and visit us at Asia 5 in the Dolphin Hotel. We're here every day throughout the conference from 10-5pm.      

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   Greetings from the main tent at Innovate.  Here we are in the second full day of events and the mornings have been exciting.  The band welcomed us all and after yesterday's lightning sessions I was looking forward to some panels and speakers.  First up was Robert Leblanc, SVP of Middleware.  What I gleaned from him was that our customers clearly understand the latest trends of mobile, Cloud and more but they feel they are very unprepared to adopt and react to those trends.  Seems like an opportunity for... [More]

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  It’s wonderful to see many of our great clients in person at IBM Rational’s annual Innovate conference!  I always benefit from hearing their comments, whether it’s frustration or compliments.  Client interactions here made me think deeper into how our clients have evolved over time. I have been thinking about this for a while and had done some research on it.  One changing trend I see is that our enterprise clients are becoming more "consumerized", meaning, they demand and expect to be treated... [More]

Tags:  consumerization enterprise ibminnovate rational clients rational-client-support

     In the current economy resource contention is fierce and CXOs press for more relevant ROI when making spending decisions.  Sometimes meaningful, quantitative ROI can be difficult to determine and other times it’s pretty straight forward.  Data analysis shows that IBM customers with at least a 50% full time equivalent Accelerated Value Program Leader working as a trusted advisor to their development teams enjoy greater adoption and more robust usage of their Rational software.  Customers who invest... [More]

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Tuesday's reminder for today's upcoming RCS sessions! We've got three great sessions you won't want to miss today! Keep an eye on the blog this week as we post the day's reminders at 7:30am EDT to help you plan your day during breakfast! And don't forget, you can always check out the full RCS sessions list in our prior post here to start planning tomorrow too!     Session ID # Day Time Room Topic SUMMARY HOSTS AVP Tuesday 1:00 - 2:00 Europe 4 AVP Knowledge Sharing Roundtable: ... [More]

Tags:  innovate2013 sessions  rational innovate ibminnovate rational-client-support

   The customer is always right, but making customers successful is challenging especially when it comes to troubleshooting issues in a complex environment. As our clients evolve to mobile, social, cloud environments our jobs have become more demanding. When we look at all the topologies our large clients use, there are some 3M variables that can impact the performance users experience. IBM Rational has client support teams in 18 locations around the world working to reduce this complexity. Our Client Success team is dedicated to... [More]

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   Serviceability is the ability to service something, for the purposes of this blog, it is the ability to service IBM Rational solutions deployed in your organization. Each client is unique therefore each client deployment is unique. How do you, as the solution owner, and IBM, as the solution provider work together to keep your solution up and running as required to meet your business needs? How do we service your solution? This is a question that IBM Rational has been focused on for the past 12 months as part of our Platinum... [More]

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Here's today's reminder of the upcoming RCS session! Keep an eye on the blog this week as we post the day's reminders at 7:30am EDT to help you plan the day during breakfast! And don't forget, you can always check out the full RCS sessions list in our prior post here .     Day Time Room Topic SUMMARY HOSTS Monday 12:15 - 1:15 Oceanic 7 Supportability - smartly solving product problems Come discuss the manner in which you manage IBM Rational deployments and troubleshoot problems.  What works for you and... [More]

Tags:  innovate innovate2013 rational-client-support ibminnovate sessions  rational

   I had a the pleasure of kicking off Voice of the Client 2013 this morning in Orlando, Florida with over 500 of our clients and colleagues. I was pleased to be able to update everyone on the progress we've made on the Platinum Initiative - Improving Rational's Client Experience. Specifically we focused on the improvements we've made across our Focus Five areas: Deployment, Performance, Integrations, Knowledge Availability, and Serviceability. Some of the highlights included the launch of the Deployment wiki on jazz.net (... [More]

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  Innovate 2013 has finally arrived and we're looking forward to another exciting week at the Rational Support Cafe'!     This year, our new format in the "Integrated Service Delivery Zone" will allow our clients to better connect with our support subject matter experts to discuss their deployment and configuration concerns.   I hope you’ll come by to meet our talented Support Engineers and Management team.            We are located in Asia... [More]

Tags:  rational-client-support rational-client-success rational isdz ibminnovate support-cafe

     Hello everyone, Welcome to Orlando! Now that we are all arriving here at Voice/Innovate I'd like to take this opportunity to introduce myself. My name is John Banks-Binici, and I'm the new Director of Rational WW Client Success Delivery. I report directly to Wendy Toh Vice President of Rational Client Success. Many of you had a personal and direct relationship with my predecessor, Chris Flynn, over the many years he held this position at Rational Support. I too look forward to building a partnership with all of... [More]

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  Here's your reminder of the sessions for today! Keep an eye on the blog the rest of the week as we will post the day's reminders at 7:30am EDT to help you plan the day during breakfast! And don't forget, you can always check out the full RCS sessions list in our prior post here .       Session ID # Day Time Room Topic SUMMARY HOSTS WKS-2017 Open Open Europe 5 A virtual scenario for practice performing a CLM server rename There are various reasons to desire to change the server name:... [More]

Tags:  rational-client-support sessions innovate innovate2013  rational ibminnovate

  It's that time of the year again - Innovate - IBM's Technical Summit - is going to be going on week of June 3, 2013 in Orlando, Florida. I am excited to share that we will once again be hosting a Super Women's Group networking reception   to enable networking and mingling for IBMers, customers, and BPs. This year, we will also be hosting a panel discussion of women executives from IBM, 2 IBM clients, and an IBM business partner. The theme of this panel discussion is "Staying Ahead in your... [More]

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Hello there! @kellypuffs here. Jason has kindly invited me to guest-post, and I just wanted to share a fun little haiku deck I put together, riffing off a great article that appeared in Social Media Today, in which the author reminds us that the same simple rules we live by also apply to social media. Enjoy and happy Friday!   Created with Haiku Deck, the free presentation app for iPad   Editor's Note: If you will be at IBM Innovate 2013 next week, stop by the Social Playground where both Kelly and Jason will be hanging... [More]

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My name is Larry Paise, and I am the Worldwide Director of the Rational Accelerated Value Program (AVP). I have posted a video blog to the IBM Rational Support YouTube channel welcoming AVP customers to IBM Innovate 2013. In the video, I talk about the Innovate event and some of the services available there for AVP clients. Check it out below or at the Rational Client Support YouTube channel.    

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IBM Rational: Improving Your Experience - Learn about all of the new sites, mediums, and methods IBM Rational is offering to improve your results and experience with our software!     As called out in the video, many of the YouTube demos can also be found in the developerWorks Technical Library . This is a great resource for anyone who may not have access to social sites due to corporate network limitations or other issues preventing use of social sites but still allowing for access to developerWorks. You can even... [More]

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    If you aren't following the IBM Support Portal News And Alerts blog, you should be Over there you'll get updates on the new support portal releases including features, fixes, and other updates to improve your experience with the IBM Support Portal. Case in point: take the latest blog entry there titled: " IBM Support Portal R8.2 has been deployed ". In that post you'll find information on the key updates surrounding: search enhancements and user context enhancements. And if you missed the updates around... [More]

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          First and foremost: a ll the stand alone Rational product specific forums can now be found under the Forum Directory  >‎  dW  >‎  Rational   category here .                               Last month developerWorks moved an unprecedented amount of data and community assets through an upgrade to Connections v4... [More]

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In the United States today we are observing Memorial Day to remember the men and women who had served and died in the Armed Forces. While it is often celebrated as the beginning of cook-out / barbecue season, it is a day when honouring those who have lost their lives in service to our country's military is most important. With that in mind, we will be dark today and resume our normal blogging activities and ramp up to IBM Innovate tomorrow.                   The image to the left is of a... [More]

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    Here they are; the latest and greatest downloads which have gone live from Rational Support since May 7th! They are listed below in an effort to help you find the fixes you need in order to stay up to date and successful with your Rational products.... Plus don't forget to check out the  downloads tag  to see the fixes you may have previously missed:                     Rational Team Concert Fix Pack 6 (3.0.1.6) for... [More]

Tags:  rational rational-requirements-com... downloads rational-client-support rational-team-concert rational-performance-test... rational-xl rational-asset-analyzer rational-host-access rational-quality-manager

  We're inching closer to  Innovate, IBM's Technical Summit , but we don't want to forget you, our core audience, who may not be able to attend this year. So, while you'll see an obvious up-tick in Innovate content over the past week and into the next few, we're still going to be blogging the best support information we can to help you be successful. As before, here's the articles, featured downloads and demos that went live on developerWorks Rational this week: New articles Implement continuous integration in... [More]

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Innovate 2013 is IBM's new Technical Summit. If you've not yet solidified your travel and registration , hurry, time is running out! If you know you can't be there, have no fear, you'll still be able to get some of the great content and information coming out of the conference, here on the Notes from Rational Support blog, over on the Innovate blog , and on the Invisible thread blog as well as through Livestreams of the keynote presentations and roving reporter interviews. For a taste of what to expect, here are... [More]

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Once again, our friends at IBM Rational User Education have released some great videos to help you with integrating DOORS and RTC, as well as discussing some advanced functions and features in the DOORS 9.x versions. Both series are a bit of a different style video than you may be used to from support as they are presented by product SMEs in a webinar / discussion style. Note: We've only embedded the first video so as to not overwhelm this post with embedded youtube players.... for the other three, you'll need to click through the title... [More]

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   We've got some amazing speakers from Rational Client Support presenting some wonderfully informative sessions at Innovate the new IBM Technical Summit this year!  Take a look at the table below and be sure to add the sessions to your agenda! Where possible, the session ID links to the InnovateSmartSite.com agenda search for that particular session to make it easy to add in to your daily view! As we did last year, we will also remind you of the sessions for the day during Innovate on the days they will be presented...... [More]

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A new IBM Rational license key administration and reporting tool is currently under development and will be showcased at both VoiCE and Innovate this year!               At VoiCE , a presentation in the ED session on June 2 nd will showcase the license usage reporting functionality of the new tool. Here, we will present and request customer feedback on the peak usage, peak denial, token distribution, charge back, availability, user based, and license expiration reports the tool will... [More]

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               Have you found a technote that helped you solve an issue without having to open a PMR? Let us know by rating and leaving feedback on that content using the "Rate this page" stars on the top right of the content or the box of the same name at the bottom of each technote! Your feedback is highly valuable to us as we work to improve the quality of solutions and help you solve issues more effectively and efficiently. Last month the following technotes... [More]

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                              I'm pleased to announce a virtual opportunity to 'Jam' (collaborate and share feedback) on two topics: DevOps and your information experience with IBM Rational Products. This Information Experience Jam started this week, continues until May 24th, and does not require a confidential disclosure agreement (CDA). Here's your call to ACTION ! Please register for the Information Experience Jam (if you have not already)... [More]

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             As we're knee-deep in preparations for Innovate, IBM's Technical Summit , we're still committed to getting you the best information we can to help you be successful with our products an in your daily work. To that end, here's the articles, featured downloads and upcoming webcasts that went live on developerWorks Rational last week:                   New articles- Plan and... [More]

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  The Innovate SmartSite Is Live! The Innovate SmartSite is now live! As a registered attendee, you can use the SmartSite to view all sessions and activities offered at Innovate 2013, create a personalized agenda, learn more about exhibitors, and more. To log into the SmartSite, create an account using the confirmation number provided in the email you received when you registered. The agenda builder alone is worth its weight!            Stay Ahead: The Game Have some fun in the weeks before... [More]

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