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Our friends in IBM Electronic Support have been hard at work lately producing some great videos to help walk through various support tasks on IBM.com. In the three videos below, you will find them focused on specific scenarios with finding and downloading fixes using the IBM Fix Central facility:
Fix Central Shortcut Features- This quick tip video demonstrates how to take advantage of the shortcut features available on the IBM Fix Central website. Visit Fix Central at H
Robert_Stephen 270005GQ3U Visits (7630)
It's always good to have options!
Let's discuss the options a license administrator has to use for a license. The options file is a plain text file that allows a floating license administrator to control user access to specific features or versions of licensed software. Users are identified by their username, hostname, IP address, or project.
For concurrent (floating) licenses, the license administrator can:
This looks good but your next question will likely be: "How can I create an options file?"
For example: VENDOR /etc/test [opt
Let’s create an options file assuming Peter, Matt, and Steve are all part of a team named 'Licensing' in an organization. We can create a group named 'Licensing' and have these users added into the group. The syntax would be: GROUP Licensing Peter Matt and Steve
Subsequently this group can be included to allow access to IBM Rational product license. Hence the final syntax in the Options file would appear as follows:
GROUP Licensing Peter Matt and Steve
INCLUDE RPE_PUBLISH GROUP Licensing ( considering the .opt file is for RPE )
If the system usernames in your organization have a space OR comma in them, then the names need to be enclosed within double quotes.
Example: Let's assume the usernames are <USER A>, <USER B> and <USER C>. Then the Options. opt file would have: INCLUDE RPE_PUBLISH USER "USER A" "USER B" "USER C" Alternatively, you can utilize the same concept of adding all the users into a GROUP and then specifying the name of the GROUP in the INCLUDE line of the options file.
Also, if you have only one USER_BASED license for IBM RPE in your license file, you would be able to specify only one user's name in the Options file. Once the Options. opt file has been updated as per the format of the system usernames, please save the same while making sure that the file is saved as "Options. opt" and doesn't have a .txt extension.
Open the License.dat and add the complete path of the newly created Options. opt file at the DAEMON line. The DAEMON line should be the next line (one soon after the) SERVER line in the license.dat file. If you don't have a word DAEMON instead have Vendor, please perform the following changes in the License.dat file.
SERVER LicenseServerName 12AcDe 19353
DAEMON telelogic "C:\Program File
After performing the above changes, save the License.dat file while making sure it's saved with only (.dat) extension.
Launch LMTOOLS and click on "Start/Stop/ReRead" tab. Stop the server, restart it, and wait until it says "Server Started successfully".
After the server has started successfully, please click on "ReRead License File" and wait until it displays: "ReRead license file completed". Once the message is displayed, click on "Server Status" and click on "Perform Status enquiry" and check if there is any error with the RPE_PUBLISH license. Ideally there shouldn't be any.
Any changes that are made to the Options file gets read either by doing a re-read or stopping and starting of the license server. The ability for vendor daemon to participate in rereading of its option file is introduced in the version 8.0 vendor daemon. If the License server is stopped and started the license file and option file are automatically read.
Now before proceeding we need to understand the most commonly used syntax of the options file:
Now we know how to create an options file lets use the options file to reserve or deny licenses. IBM Rational provides the least restrictive licensing environment possible. By default, the server does not restrict access to a client requesting a license key. This configuration works best for most customers. For a more controlled license environment, use the options file to reserve or deny licenses for certain users, hosts, displays, groups, or IP addresses. You can also limit the number of licenses each user or group can access.
The options file is a case-sensitive text file that sets the options for the license server. The options file can be used with the different types of floating licenses keys: temporary, evaluation, or permanent licenses keys. Your options file is located in the rational_dir\common directory and might have the name ibmratl.opt. If you do not have an options file, you can create one.
Options file that reserves licenses:
You have 10 floating licenses for IBM Rational ClearQuest®. You want to ensure that users Greg and Michelle always have a license of ClearQuest available for their use. Configure the options file as follows:
RESERVE 1 ClearQuest USER greg
RESERVE 1 ClearQuest USER michelle
Options file that excludes users from accessing a license:
You have 10 floating licenses for IBM Rational ClearQuest. You want to ensure that user Sally does not have access to a ClearQuest license. Configure the options file as follows:
EXCLUDE ClearQuest USER sally
How to configure USER_BASED license:
Common features used in the FLEXlm Licensing options file:
image credit: (cc) Some rights reserved YourRightMoveLLC
Author: Robert V Stephen
KushagraSharma(Kush) 270002FD5Y Visits (4650)
Once you have access to the IBM Rational License Key Center Website (as described in our prior blog post here) and if you are looking at activating your Rational Product you are required to generate a license from the License Key Center Website.
Now let us explore the steps to generate the Floating license keys:
5. Select the type of license key that you need to generate from the list displayed
14. Click Generate
16. Transfer the license key to the system where it needs to be imported to the License Key Server
Reference today's prior blog post for information on "How to get access to the Rational License Key Center Website to obtain Rational"
Author: Kushagra Sharma
KushagraSharma(Kush) 270002FD5Y Visits (4266)
New to your enterprise, want to get accustomed to the Rational Portfolio that your enterprise uses but you do not know how to start?
Who is a Site Technical Contact?
In simple words they are the designated Special Point of Contacts (SPOCs) for your respective organization(s).
3. Enter your contact information and the IBM Site Number. Also, enter the Sales order number if you have it. The Primary Site Technical Contact has this information in the IBM Proof of Entitlement (PoE) certificate.
a) Submitting without a Sales order number will invoke an authorization process for your account. The email response from the Licensing Key Center might not be immediate.
And don't miss the companion post here covering how to generate license keys using the License Key Center.
Author: Kushagra Sharma
AcdntlPoet 2700019V2G Visits (3901)
As a support organization, we know how important it is to get you the right answers at the right time. Today we'd like to highlight one of our many tools in our bag of tricks to help you...
As a user of the IBM Support Assistant (ISA) V4 workbench you're already familiar with its suite of powerful problem determination tools for the desktop. The latest release, ISA V5, is now server based, so many of those tools have evolved for the cloud. In this post on IBM Electronic Support's blog, Russell Wright takes a look at the different types of problem determination tools we have for ISA V5. We highly recommend Russell's article and encourage you to try ISA V5 to see just what it can do for you. Not familiar with ISA? Here's a quick explanation and link that should help clarify and lead you on the way to more effective and efficient problem solving! What is IBM Support Assistant? IBM Support Assistant (ISA) provides several, free software offerings that help you with a variety of problem determination needs. With focus on quickly finding key information, automating repetitive steps and arming you with a diverse collection of serviceability tools, you will be prepared for self-analysis and diagnosis of problems to resolve problems in less time.
Not familiar with ISA? Here's a quick explanation and link that should help clarify and lead you on the way to more effective and efficient problem solving!
What is IBM Support Assistant?
IBM Support Assistant (ISA) provides several, free software offerings that help you with a variety of problem determination needs. With focus on quickly finding key information, automating repetitive steps and arming you with a diverse collection of serviceability tools, you will be prepared for self-analysis and diagnosis of problems to resolve problems in less time.
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Call Home- This video introduces the benefits of the IBM Call Home service, and how you can use it in your environment to maintain your IBM systems.
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Here's another great tip and trick from the IBM Electronic Support folks aimed at helping you make even better use of the IBM Support Portal features!
Using My inventories and my supported software to select products in Support Portal- This video discusses enhancements of the IBM Support Portal to make product selection easier for you based on knowing more about your inventory. Visit the IBM Support Portal at:
dmmckinn 1200006SCS Visits (2015)
Sign up for notifications that will allow you to follow the progress of those APARs that are important to you. APAR information is available on the Web to allow you to track the progress of the reported defect.
In addition to the information that is being published when APARs are closed, many Rational products are also publishing open APARs to the Web. ClearQuest (as of April 1st) is the latest to join the growing list of Rational products publishing open APARs and providing valuable defect information.
For further details about accessing open APARs on the Web, and a list of Rational products publishing open APARs, refer to technote 1461170: “Open APARs for Rational products available on the Web”.
Post Author: Denise McKinnon
AcdntlPoet 2700019V2G Visits (2912)
Did you know there's a way for you to get priority service request handling, as well as weekly reports and notifications and deeper connections to the skilled support engineers you need to help solve those tricky PMRs? Well now you know, and knowing is half the battle! (Ok, I MAY have just given away that I grew up on the GI Joe morning cartoons, I'm sure you won't hold it against me.) Now that you know about this program, what's the other half of the battle? Easy: knowing what it provides and how to get this for yourself!
This program provides you with broad access to standard support, while allowing you to choose the business areas that require more enhanced support services. Of course, it includes product continuation and online support, but also adds a comprehensive set of additional support features that help you toward rapid and complete issue resolution. Convinced yet? How about some bullet points to really drive home the value you'll see from this program? Why you need Accelerated Value Program Express Support: For more information: To learn more about how we can create a customized Accelerated Value Program offering to meet your needs, visit us online at: http
This program provides you with broad access to standard support, while allowing you to choose the business areas that require more enhanced support services. Of course, it includes product continuation and online support, but also adds a comprehensive set of additional support features that help you toward rapid and complete issue resolution.
Convinced yet? How about some bullet points to really drive home the value you'll see from this program?
Why you need Accelerated Value Program Express Support:
For more information: To learn more about how we can create a customized Accelerated Value Program offering to meet your needs, visit us online at: http
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Hot off the IBM Electronic Support presses, or rather editing stations, comes a new video highlighting usage tips and tricks for using Service Request (SR) to review your PMRs. Take a gander at this short two minute video to learn how to find, review, and even export your PMR data!