September has come and gone, but the important data remains! These are the top 15 technotes for Rational Team Concert  that were reused during September to help solve your PMRs. Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution: 

     

 

 

Doc ID	Subject
1626285	Adding attachments results in full directory under the work item links
7012781	About the Rational Team Concert Family of Products Information Centers
1609143	Common ETL jobs fail with CRRRE1404E: The user or password is invalid
1632995	Create Work Items from template results in "Cannot create work items specified by the template" error
1445366	How to verify LDAP parameters for Jazz Team server configuration
1455421	IBM Support Assistant Lite for Rational Team Concert v3.0
1470141	Modifying a user ID in Rational Team Concert version 3.0 while using LDAP
1619527	Recommend IE9 and other Web browsers for Rational Team Concert
1649768	Upgrading CLM products to version 4.0.4 fails when using Microsoft SQL Server
1496282	Change and Configuration Management Application is listed as unknown after registration
1649164	Changing the attribute type once it is already created and saved in Rational Team Concert
1501294	Custom sections not displayed in the Overview tab in Eclipse client
1648935	Data Collection Jobs not listed under Data Warehouse configuration
1576629	Deploying IBM Rational Team Concert Eclipse client on a 64-bit Windows machine
1317662	How to check or edit your configuration of Jazz Team Server for LDAP

   

image credit: (cc) Some rights reserved by Ewa Rozkosz

Tags:  rational-client-support technotes top-support-content rational-team-concert top-content rational

These are the top 20 technotes across all Rational products  that were reused during August to help solve your PMRs. Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution: 

  

   　

 

　

Doc ID	Subject	Product
1250403	How to obtain license keys for IBM Rational products	Rational License Key Server
1131335	Utility to collect ClearCase logs and diagnostic data on Windows	Rational ClearCase
1410649	Get Social With IBM Rational Client Support	Rational Customer Support
1308308	How to move licenses to a new server	Rational License Key Server
1605567	How to generate license keys for Rational Products from Rational License Key Center website	Rational License Key Server
1208895	Utility to collect ClearCase logs and diagnostic data on Linux, AIX, HP-UX and Solaris	Rational ClearCase
1324457	How to reset the Administrator password in DOORS when it has been lost	Rational DOORS
1122368	Exporting and importing ClearQuest schemas	Rational ClearQuest
1474620	How to install Rational License Key Server 8.1.x on Microsoft Windows	Rational License Key Server
4035419	Rational Developer for i Fix Pack 1 (9.0.0.1) for 9.0	Rational Developer for i
1511831	Open a DOORS module results in error "unable to open module ...no such file or directory"	Rational DOORS
7023507	Understanding the Date Based Licensing Concept of Telelogic Products	Rational License Key Server
1265307	Available iFixes and Fix Packs for ClearCase Family 7.x	Rational ClearCase
1298482	How to create and manage Enhancement Requests in the Rational RFE Community	Rational Customer Support
1358566	How to uninstall ClearCase 7.1 on Windows	Rational ClearCase
7036168	Supplement for supported software for Rational Functional Tester version 8.3	Rational Functional Tester
1302974	System Requirements for ClearCase 7.1.x	Rational ClearCase
1117638	About Firewalls and ClearCase	Rational ClearCase
1125539	About multisiteinfo.pl perl script	Rational ClearCase
1592116	About the Client Connect Program	Rational Customer Support

　

　      　

image credit: (cc) Some rights reserved by Ewa Rozkosz

Tags:  top-content top-support-content rational-client-support rational technotes

 

These are the top content reused during August to help solve your Rational Team Concert issues. Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. We hope that highlighting them here will help others  encountering the same or similar issues also find quick resolution:

     

           

 

 

1609143	Common ETL jobs fail with CRRRE1404E: The user or password is invalid
1626285	Adding attachments results in full directory under the work item links
1586864	Attempts to connect to a mail server result in Error CRJZS5074E
1509444	CRJCA0146E error when parsing friends document in LPA finalization step
1607533	MustGather: Performance, Hang, or High CPU issues with CLM on distributed platforms
1616615	Running reports in the dashboard results in CRRDV0015E error
7012781	About the Rational Team Concert Family of Products Information Centers
1627764	Clarification regarding support for "Unsupported" Registry type in Jazz Team Server
1620089	ClearCase Baseline import into RTC fails with error - MalformedInputException
1440415	Connecting to Jazz Repository results in "Failed to contact the repository <Servername>" error
1448810	Creating Self-Signed Certificate for Rational Team Concert
1451006	CRJAZ0745I Error retrieving users from the external user directory
1496602	Error CRJAZ1415W when clicking to test connection in the Rational Team Concert configuring Public URI step
1456812	Error: Client and Server mismatch, when creating a repository connection from a Rational Team Concert 3.0 Eclipse client
1323404	Error: Only the creator of a change set can change its comment
1442164	How to clone work items
1612656	How to Improve Performance while loading large plans in the Web UI
1414023	How to make LDAP authentication case insensitive in Jazz repository
1393867	How to reset the password in tomcat-users.xml
1572587	How to resolve RTC server hang issue caused by running out of threads in Tomcat application server

 

image credit: (cc) Some rights reserved by Ewa Rozkosz

Tags:  rational-client-support top-support-content rational-team-concert rational top-content technotes

 

These are the top content reused during June to help solve your Rational Team Concert issues. Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. We hope that highlighting them here will help others  encountering the same or similar issues also find quick resolution:

 　

 

 

      

　

 

1455421	IBM Support Assistant Lite for Rational Team Concert v3.0
1424134	Error attempting to create new LDAP user registry for Jazz Team Server with Websphere Application Server
1417670	How to rename a user id that does not exist in the LDAP registry
1322003	How to Run Repotools with a SQL Trace Turned on
1445366	How to verify LDAP parameters for Jazz Team server configuration
1573461	Orphaned keys need to be cleaned up
1623665	Rational Team Concert client and server compatibility
1619911	Running "scm" command line results in "Unexpected exception" java errors
1642437	When displaying the work items statistics widget in Internet Explorer 8, the "CRRDV5017W" error message results
1502374	Cannot install Rational Team Concert 3.0.x over Eclipse 3.6 because of plug-in dependencies
1588324	Connecting to multiple LDAP servers for authentication
7015704	Detailed System Requirements for the Rational Team Concert 2.0.x client environment
1594111	Error "A WebGroup/Virtual Host to handle /jts has not been defined" on WebSphere ND deployment
1396860	How to change the timeout value using floating licenses on Rational Team Concert
1316339	How to maximize total number of users and licenses RTC Standard Edition supports
1448666	How to upgrade Tomcat bundle with Rational Jazz Team Server
1366955	Jazz Team Server log message: CRJAZ1033I Failed to fetch content _NhZ3kCDjEd2SNoyti4OvDg
1590961	LTPA Token Expired error in WebSphere Logs with Rational Team Concert
1632560	MustGather:  Integration issues when using Rational Team Concert
1504338	Navigating to the Change and Configuration Management application results in Application Cannot be Reached error

　                         

image credit: (cc) Some rights reserved by Ewa Rozkosz

Tags:  top-content top-support-content rational technotes rational-team-concert rational-client-support