Saurabh.Tyagi 270005CY2K Visits (1262)
Depending on the complexity of work and projects associated with your organization, complexity of your environment also increases invariably. Your environment might include several tools to assist you in doing your daily job and this may include several products which fall under different category. For example : Change management, Requirements management, modeling tools, testing tools, development tools and so on.
These products may be Rational or Telelogic, Which falls under IBM Umbrella.
You might have to work with both Rational and the Telelogic products and you may very well be the license administrator and your areas of interest may include both Rational and Telelogic product licensing.
Though we have Rational and Telelogic products under the same Umbrella today IBM, there is a difference in the way the licensing works for Rational and Telelogic products.
We will unearth these differences in the working mechanism of the licenses for Rational and Telelogic products and try to understand how they work.
The following section briefs the working of Rational licenses and also throws some light on difference types of licenses available for Rational products
Floating licenses for Rational products are not tied to any version of the product. Floating licenses are always configured on a centralized Rational license key server and the clients are pointed to this license server to pick the licenses.
The scenarios where you are upgrading the client to a different version.
For example: If you are migrating the Rational software architect from version 7.0 to version 8.0 there is no need to update the license file as the floating licenses which you had configured to work with Rational software architect 7.0 will still work with Rational software architect version 8.0 as they are not specific to any version of the product.
But It is always recommended to have a version of the Rational license key server which was released post the release of the product.
Rational products also have authorized user licenses which are tied to a specific host and need no license server, Even authorized user licenses for a Rational product is not specific to any version.
Activation kits are available for SDP (software delivery platform) products (Rational) and only activation kits are specific to the version of the product and they need to be imported on the Installation manager.
Refer to the link below on how to configure an activation kit on Installation mana
Now as we have an understanding of how the licenses work for the Rational products, we will try to understand how the licenses work for the family of products previously known as Telelogic and what are the different Telelogic products which are available.
The below sections will give us a complete understanding of how the licenses for Telelogic products works.
Only for TELELOGIC family of products floating licenses and Authorized user licenses are not version independent and Telelogic products don't have the concept of activation kits.
Whenever the client or the product is upgraded we also have a need to update the license file to ensure that it has appropriate maintenance renewal to support the newer version of the product.
TELELOGIC family of products works on Date based concept of licensing and your license file will have a maintenance end date in it and only product versions released prior to that maintenance end date which is specified in your license file will work and any version of the product which was released post to the maintenance end date will not work.
For Example: If you have Rational Doors floating license file with an maintenance end date of 2010.01.01 (JAN-01-2010) this will not work with Rational Doors version 9.5 as Rational Doors version 9.5 was released post 2010.01.01 (JAN-01-2010).
To understand this concept of Date based concept of licensing in clear refer to the white paper link below on Understanding date based concept of licensing: http
Also refer to the link below on how to apply the maintenance renewals for the Telelogic family of products: http
Find the list of TELELOGIC products below and as mentioned they all work on date based concept of licensing.
→ IBM Rational Dashboard
→ IBM Rational DocExpress
→ IBM Rational DOORS
→ IBM Rational DOORS Analyst
→ IBM Rational DOORS Net
→ IBM Rational Focal Point
→ IBM Rational Logiscope
→ IBM Rational Rhapsody
→ IBM Rational SDL
→ IBM Rational Statemate
→ IBM Rational Synergy
→ IBM Rational System Architect
→ IBM Rational Tau
→ IBM Rational Tester
→ IBM Rational TTCN
→ IBM Rational Change
→ IBM Rational Software Architect
→ IBM Rational Publishing Engine
This blog post was Co-Authored by: Saurabh Tyagi and Karthik M.
Saurabh.Tyagi 270005CY2K Visits (2890)
Let's understand the concept of Telelogic based products licensing concepts.
Focal Point - System for management of product and project portfolios.
License types supported by Telelogic products:
Understanding of "TELELOGIC_ LICENSE_FILE variable":
On Synergy, the location of the file is also stored in license_data.txt file on the same router machine.
The value of TELE
Telelogic applications that use FLEXnet rely on the environment settings that FLEXnet uses to find licenses. The applications search for license servers and license files in the following order:
License Value Description:
Node-locked license-file-name The full path to the license file on your computer.
User based feature:
A user-based license is tied to one specific user. This is compared to a floating license which anyone can use. A license Feature for a user-based license is recognized by the attribute USER_BASED on the FEATURE/INCREMENT line. The user who can obtain a user-based license are specified in the FLEXnet options file for the license server.
FEATURE RPE_PUBLISH telelogic 2009.1230 30-oct-2009 4 \
SIGN2="1EAF 827F -"
The users must be defined in a separate configuration file. The configuration file must be explicitly set in the license file
DAEMON telelogic "C:\Program File
The configuration file must list the users for the user based feature
The version number from the configuration file must match the version number from the license file (see in bold)
For the same feature both user based and floating features can be present. The user based should be listed first in the license file.
Please see the top 10 Frequently Asked Questions on the Telelogic licensing concepts:
We all know (I do) how frustrating it can be to encounter an error message and not know what to do to fix it. Now, you can find troubleshooting information and collaborate with others to improve error messages in the Information Center at: http
Understanding the Date Based Licensing Concept of Telelogic Products:
How to configure Rational Telelogic based license keys in Rational License Server 8.1.x on Microsoft Windows:
Configuring Telelogic License Server and Rational License Server on the same system:
Steps for installing IBM Rational License Server Telelogic V2.0.0:
How to update Telelogic license file:
Mixing licence keys for Rational (formerly) Telelogic products and other Rational software:
How to assign a specific port to the Telelogic DAEMON:
Adding Telelogic License Server to Rational License Server:
Procedure needs to be followed to set-up the Telelogic license server on Microsoft Windows:
How to fetch information on USER based licenses for Telelogic Products:
IBM Telelogic legacy product downloads:
Installation and configuration of Telelogic license server with a floating license file:
How to set up the Rational License Server TL 2.0 on Windows:
Telelogic License Manager service crashes after server reboot:
How to use the Telelogic borrow tool to borrow licenses for products that support license borrowing:
Rational License server versions and the corresponding FLEXnet versions:
Article Author: Saurabh Tyagi
Saurabh.Tyagi 270005CY2K Visits (3994)
Introduction on renewals concepts:
For products using date based licensing version, you will see both the original license order plus any renewal order for that product. The License Key Center will list the Renewal Order as a separate line in your account. To apply this to your license key, select the Renewal Order and it will give you the licenses associated to choose from. You may then add the quantity of the renewal per product and regenerate the key. Note, only registered licenses show up in the list of licenses available for upgrades using the renewal order. Important! The Original License Order and the Associated Renewal Order have to be registered on the same IBM Site ID. To be able to apply the renewal order and upgrade the license keys the orders need to reside on the same License Key Center account ID which is the same as your IBM Site ID
The license key can be used with any software version released before the end date of the in built license version (S&S end date). To be able to use any new release, the license key needs to be updated with new S&S orders for each period of renewal.
Click on "Get Keys" in the left navigation bar as shown below:
Select the Product for which maintenance or S&S renewal needs to be applied, lets say DOORS, then select the product and follow the instructions ahead.
In the "Required Information" screen, ensure you check for the correct Hostname and Host ID:
In the Version column, drop the box and select the latest version of the product and check the Original Maintenance End Date to be the current one. Please see below, Taking an example of Doors, we can choose the latest version while applying the maintenance to the license file:
In the Usage Quantity, key in the number of the licenses that needs to be upgraded to the latest maintenance.
Click on "Generate" and then download the latest license file by clicking the button "Download License Keys".
Useful Links :
Author: Saurabh Tyagi
Saurabh.Tyagi 270005CY2K Visits (5597)
Most IBM Rational software products require specific license keys in order to use them. They can be downloaded from the License Key Center, Authorized user fixed term license (FTL) Currently, this license type is not available for Rational products based on the Eclipse framework. Note: Licenses generated since October 2010 do not contain FEATURE lines. INCREMENT lines are used. Floating licenses allow anyone on your network to use Rational products while a license is available. The number of licenses that you purchase and register in License Key Center determines the maximum number of users who can use Rational products concurrently. Named-User Floating
Authorized user fixed term license (FTL)
Currently, this license type is not available for Rational products based on the Eclipse framework.
Note: Licenses generated since October 2010 do not contain FEATURE lines. INCREMENT lines are used.
Floating licenses allow anyone on your network to use Rational products while a license is available. The number of licenses that you purchase and register in License Key Center determines the maximum number of users who can use Rational products concurrently.
Named-user license keys act as floating license keys, except during the import process. IBM Rational® License Key Administrator (LKAD) gives you the opportunity to specify a user for each license key. You assign a user to a key by editing the options file ibmratl.opt. The options file locks the floating license key to the user; allowing the user to use IBM Rational products on multiple clients.
How to Import an Activation kit, Please see below,
The Token based license model allows you to buy a certain number of Tokens (or token-based licenses) for a group of entitled products in an organization. If you use a Rational tool that utilizes a token-based licensing model, then the FEATURE/INCREMENT line in the license file will specify the number of Tokens for check out in total. Tokens do not tie to a product. When the applications are closed, the tokens return to the pool for other end users with any token enabled application to use them.
Note: Mixing tokens-based and non-token-based licenses is not a recommended practice. However, you can mix tokens with traditional product floating licenses. The consuming occurs with floating licenses first, followed by the tokens. You can specify the floating licenses and tokens in the same license file for a single license server. You can also separate into different license files or license servers. The floating licenses must precede the token licenses in the license.dat file.
Author: Saurabh Tyagi
mquimby 060001FAVB Visits (2807)
We have published two new white papers. The first is for the collaborative integration between Rational Team Concert and Rational Rhapsody. The second covers the date based licensing feature available with Telelogic based Rational products.
Author: Rohan De Noronha
Abstract: This white paper is describes the process of integrating Rational Rhapsody with Rational Team Concert. The white paper demonstrates the collaboration aspects between the two tools in terms of parallel and agile development.
Released: November 28, 2011
Author: Lipsmita Mohanty
Abstract: Some of the Telelogic products under the IBM Rational brand use a date based version license mechanism. The intent of this white paper is to answer questions related to date based licenses and renewals.
Released: November 29, 2011
AcdntlPoet 2700019V2G Visits (2387)
Memo to IBM Rational Clients about upcoming changes to our remote Technical Software Support:
Currently, when calling for technical support on a limited set of Rational products, U.S. and Canadian clients experience live call transfers to our technical support teams.
Effective January 12, 2011, remote technical software support for all IBM Rational products for these clients will be provided exclusively in call-back mode. You can expect a more consistent support experience, improved skill-based routing, and will gain flexibility in managing your time when interacting with our support team.
You will still be able to open support requests electronically via our Web-based Service Request (SR) tool. This option allows you to provide very detailed information about your issue and environment with the same response times you will experience via the call-back model above. Additionally, the award-winning IBM Support Portal allows you to streamline it to meet your specific product information needs and ensures the resources you require are always at your fingertips. If you haven’t visited the Support area of our website recently, we invite you to take a fresh look at: http
More information on this change can be found in the IBM Rational Support communication here.
All of us in the Rational Client Support organization are here to help you achieve maximum benefit from your investment in IBM software and support services and look forward to assisting with your software support needs.
kellypuffs 06000168YK Visits (1635)
The support site sunset had been announced and presented on the supp
On this page, you will find helpful links to locate the information you need, such as a tutorial to assist you with locating downloads on ibm.com:
kellypuffs 06000168YK Visits (1863)
Announcement courtesy of Jason O'Donnell, Rational Client Support, Telelogic Knowledge Management & eSupport
Today, August 4th, the Telelogic-Rational Support Integration Team released an update to the Telelogic Support web browser Toolbar which will auto-update the currently installed toolbar. The full new toolbar install is also available at:
This Support Toolbar update addresses the newly renamed Telelogic products to reflect the IBM Rational naming conventions. This will automatically update the toolbar buttons and menu items to ibm.com resources for Telelogic product support through the Rational brand. The toolbar is set to check for updates every two weeks by default; if your current install has not prompted you to run the update, a manual check will detect it and guide you through the install process.
The update released on August 4th has been created to guide you through the Support transition elements, pointing you to the locations for Telelogic Product Support on ibm.com. We have also added a "Try the Support Portal" button, and set the “Communications” button for direct access to the Telelogic Support Overview page on ibm.com where the latest Support Transition Communication can be found along with transition FAQs.
We’ve also updated the product names as displayed in the toolbar to match the IBM Rational branding and point to the key support resources on ibm.com pages. This includes pointers to the product support pages, as well as Electronic Service Requests (ESR), large file transfers (EcuRep), and Passport Advantage (PA) links for full product downloads.
This toolbar is an amazing resource to help you find the information you need, quickly! If you haven’t done so yet, download the full toolbar install today from:
This Support Toolbar has been designed by Rational and Telelogic specifically to assist heritage Telelogic support users through the transition to IBM Rational Software Support. As a Support Client, we know you desire to be self-sufficient in finding what you need when you need it. In this single, customizable tool, is everything a support user needs to locate essential product support sites, search content, find downloads - and more!
All products previously known as Telelogic, are now known under the IBM Rational brand name.
On June 2, 2009, all 18 "Telelogic" products were renamed to "IBM Rational". You will see this change reflected on the various product support pages and in DCF. Please note the URLs have remained the same, so you can still obtain the support you need from the same locations on ibm.com.
IBM Rational Telelogic product-specific support pages on ibm.com
Visit our Telelogic support overview site - http
kellypuffs 06000168YK Visits (1864)
This Support Toolbar has been designed by Rational and Telelogic specifically to assist heritage Telelogic support userse through the transition to IBM Rational Software Support. As a support client, we know you desire to be self-sufficient in finding what you need when you need it. In this single, customizable tool is everything a support user needs to locate essential product support sites, search content, find downloads - and more!
This Support Toolbar update coincides with the June 2nd releases of newly renamed Telelogic products to reflect the IBM Rational naming conventions. This will automatically update the toolbar buttons and menu items to ibm.com resources for Telelogic product support through the Rational brand. The toolbar is set to check for updates every two weeks by default. If your current install has not prompted you to run the update, a manual check will detect it and guide you through the install process.
The update has been created to guide you through the Support transition elements, pointing you to the locations for Telelogic Product Support on ibm.com. We have set the "Communications" button for direct access to the Telelogic Support Overview Page on ibm.com where the latestSupport Transition Communication can be found along with transition FAQs.
We've also updated the product names as displayed in the toolbar to match the IBM Rational branding and point to the key support resources on ibm.com pages. This includes pointers to the product support pages, as well as Service Requests (Sr), large file transfers (EcuRep) and Passport Advantage (PA) links for full product downloads.
This toolbar is an amazing resource to help you find the information you need, quickly! If you haven't done so yet, downlaod the full toolbar install today.
kellypuffs 06000168YK Visits (2458)
The IWM (IBM Web Management) site has gone live with all legacy Telelogic downloadables in preparation for the July sunset of supp
Each product version’s specific download links can be found in the technotes titled: “Telelogic <product name> product legacy downloads now located on IBM.com” and available under the corresponding product support download pages on IBM.com.
A complete table listing is also available as a technote at:
Additionally, a single page with a flat list of all products and version packages available can be found here: http
Where do I find the Telelogic downloads on IBM.com?
If you need downloads (product, docs, integrations, patches, release notes) for versions released prior to November, 2008, these will also all be found in the Legacy Download Technote Flashes on IBM.com product support pages, as pointers to the appropriate package locations on IBM.com
If you need Full Product downloads for versions released after November, 2008, these are all found on IBM.com's Software and Services site at: http
If you need documentation for versions released after November, 2008, these are all found on IBM’s Information Center here: http
If you need patch downloads for versions released after November, 2008, these are also all found in the respective IBM product support pages via the “Download” navigation menu item:
You can navigate to these download documents as follows:
From http[Read More]
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Jason O'Donnell, Rational Telelogic KM/eSupport, shares what's been keeping him busy over the last few months:
On Monday February 2nd, 2009, Telelogic Support began working as IBMRational Support. The same great support engineers are still in place,just under a new name!
The Telelogic Support Site has been updated to reflect these changes andbegin guiding clients to the appropriate Telelogic product resources onibm.com. The Telelogic Support Site will remain available in aread-only state which will end in July 2009. At that time the site willbegin redirecting to IBM.com resources.
To aid you in this transition a browser toolbar has been designed byIBM specifically for existing Telelogic Support clients to centralizethe essential support pages for all your Telelogic Product Supportneeds. You can download and install the Telelogic/Rational SupportToolbar from:
Additionally, you may find the Rational Support - Telelogic support overview page located at http
This page contains a one-sheet reference guide about how to contactsupport in your geography. This also includes the latest Telelogicsupport transition communication, Frequently Asked Questions (FAQs), aswell as the details about how to begin navigating IBM Software Support.
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On January 28, 2009, Virgil Titarenco, Rational Telelogic Customer Care Manager, will be conducting a Customer Orientation Webcast, geared specifically for our new Telelogic clients, but open for anyone to attend. Details on the webcast appear below:
You want immediate benefits from your IBM Products and solutions.And because our success depends on your success, we're committed tohelping you get the most from your investment now and for the future!
We are inviting you to attend our January 2009 Customer Orientation Webcast, and ensure that you get the maximum utilization out of your IBM products.
I'll also discuss the high level of service you can expect from our existing customer care program.
If you know any people in your organization that are involved inadministration or utilization of any Telelogic products, please letthem know about this webcast that can be helpful in introducing them toIBM Support.
I look forward to meeting you at our next webcast!
This webcast will take place on January 28, 2009, 01:00 PM PST.