Yes, we've been doing this all for a bit now, but we'd still love to hear your feedback about how we're doing, and what improvements you may like! Our short nine question survey will only be available for a few more days (until June 22nd). The survey shouldn't take more than 5-10 minutes of time to complete. This is a chance for you to help drive the future of Rational Support's social media initiatives; to have a voice about what changes we could make to help YOU realize even more benefit from our social media channels! Of course we are always open to comments here and in our other channels as well
As you likely have read previously, we launched the Notes from Rational Support developerWorks blog in January of last year, our Twitter @RationalSupport presence in April, Facebook in November, and YouTube in December, with no other agenda than to share knowledge with you, to help you be successful with Rational products. Through these channels we share new and popular technotes, download documents, IBM Education Assistant modules, information regarding our electronic support tools and programs, pertinent developerWorks and jazz.net articles, how-to videos, webcast/open mic invites, and even interviews with some of the many interesting people that make up our Rational Client Support teams. And we'd love your feedback on how we are doing when it comes to providing you with the information you need and want!
So hurry, the survey will be closing soon! If you haven't yet, you can still enter your responses here: http://ow.ly/1R9G7
Notes from Rational Support
Matching: survey X
For those of us in the Electronic Support arena, getting good actionable feedback in order to steer or improve our offerings is more rare than I would like.
So we were thrilled to death to get the following piece of feedback from a client on one of our IBM Education Assistant Modules (our UCM/ClearQuest IEA module) recently:
"In general, an AWESOME resource! This presentation, had I known about it, could have accelerated my learning nine months ago.
Hooray! EXACTLY what we hope to accomplish with these education modules.
We get two pieces of very important information from this feedback: 1) the content is relevant and good for our clients, and 2) there is an opportunity here to see what we can do to reduce the time to discovery.
We have numerous ways you can help us do a better job providing you the information you need to be sucessful with your products.
When you search for and find relevant content on our support pages, take a moment to Rate This Page. Did it give you the information you were looking for? Why or why not? Did it help you solve your issue? These are all important points we consider in determining the effectiveness of our support content.
Continue to leave comments on the IEA modules you view and let us know if they were helpful and/or how we could improve.
We ARE listening for your feedback.
(And of course, feel free to engage with us here, or on twitter (@rationalsupport))
And thank you!
Photo credit: (cc) Tomas Sobek
We'd love your feedback via our survey found here. Read on for a bit of background and explanation.
We launched our Twitter presence in April of last year, Facebook in November, and YouTube in December, with no other agenda than to share knowledge with you; to help you be successful with IBM Rational products.
We're sharing new and popular technotes, IBM Education Assistant modules, information regarding our electronic support tools and programs, pertinent developerWorks and jazz.net articles, how-to videos, webcast/open-mic schedules, and interviews with some of the many interesting people that make up our Rational Client Support teams.
We've been doing this all for a bit now, and would love to hear your feedback about how we're doing, as well as what improvements you may like! To that end, we have built out a short nine question survey to help you provide some quick, anonymous feedback. This survey shouldn't take you any more than 5-10 minutes of time, depending on how thorough you wish to be if you answer the two open text questions. Of course, you can always leave comments in our blog posts here as well!
This is a chance for you to help drive the future of Rational Support's social media initiatives; to have a voice about what changes we could make to help YOU see even more benefit from our social media channels!
Quick! Take our survey here: http://ow.ly/1R9G7
We're always looking for ways to improve our electronic support experience, and we'd like to hear from YOU.
You can help us build a more robust, efficient, andclient-focused IBM Electronic Support system by filling out this questionnaire. It should take only approximately five to ten minutes to complete, butthe results will help us make your IBM Support experience the best itcan be.
Thanks in advance!