AcdntlPoet 2700019V2G Visits (2578)
Need downloads, documentation, training, or other support resources? Having trouble finding what you need on IBM.com? Looking for help and you just don't know where to go? Fear no more, my loyal readers, this document lists resources for IBM Rational products to assist you with learning the products, getting help, or just getting started:
Just look at the Table of Contents of topics and you'll see how useful this doc really is!
Truly a smörgåsbord of information right at your fingertips.... or, mouse tip... or pointer tip to be even more pedantic. A bevy of information and assistance awaits you!
Of course, this list reflects a small portion of our knowledge base. If your problem or question is not featured here, head on over to the Support Portal to customize your portal experience and navigate to relevant content or perform keyword searches based on your needs. You can also click the
AcdntlPoet 2700019V2G Visits (2117)
IBM Electronic Support has been busy producing and posting a series of videos designed to help you gain even more benefits from IBM as it relates to using the Support Portal to find support solutions and information:
AcdntlPoet 2700019V2G Visits (2495)
Rational Support was very busy at Innovate 2011 this week! Lots of great conversations and sessions - Take a look back at this week's blog posts from Notes from Rational Support and our friends at IBM Electronic Support for all the details!
Of course Innovate wasn't JUST for the attendees! If you weren't able to make it out to Orlando this year, you can still reap some fabulous benefits from the conference through our blog posts, but especially through the IBM Rational Livestream feeds for the conference! Take some time and check out all the great keynote presentations we recorded and hosted just for you! I think you'll find some fabulously useful information there!
Notes from Rational Support blog articles:
Of course, our friends over at the IBM Electronic Support Community have also been busy at Innovate and posting their blog articles too:
AcdntlPoet 2700019V2G Visits (2146)
When you contact our support team for help resolving Rational product issues, we often we request additional troubleshooting information from your problem system. For some products, obtaining this information is easy to do, but often the info or particular files are not that easily located. On occasion, additional logs are requested based on new information found or it may have simply been missed.
What can we do to make it easier?
For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product. This will help reduce the amount of back and forth communications between you and support, and help our support team get to the core of the problem more effectively and efficiently.
Our newest ISALite product additions are:
Are you new to ISA or ISALite? Here's some great resources to help you out:
Go on, give it a try and let us know what you think!
kellypuffs 06000168YK Visits (1795)
Jason wrote a most excellent blog post over on his personal blog that you simply MUST read:
Jason continues to hit it out of the ballpark with his thoughtful and thought-provoking articles on what we are trying to accomplish in these spaces, and provides a unique and refreshing perspective from the usual lead- and revenue-generating slant you get from most articles on social business.
Please check it out! What do you think?