kellypuffs 06000168YK Visits (3198)
"I'm valuable because I am knowledgeable and am willing to share that knowledge"
The best $50 I've spent all year was for a 2-day Expo Pass for the Enterprise 2.0 Conference in Boston, June 19-20 of last week.
The Enterprise 2.0 Conference (also known as #e2conf" on Twitter) is the premiere social business event in town every year. Luis Suarez goes every year, along with every other mover and shaker in the social busi
In my best Enterprise 2.0, knowledge-sharing fashion, I have captured my trip report: my notes, links, and resources on an internal Connections community wiki page for everyone to benefit from, and now I'm sharing with you!
Observable work, people. #owork
Happy to answer any questions you may have.
Stay Connected: Enterprise 2.0 Conference
Mobile app: m.e2conf.com
Community site: www.
Official Conference tag: #e2conf
Tuesday, June 19, 2012
Wednesday, June 20, 2012
Badgeville Blog: Announcing Our Latest Integration: Badgeville for IBM Connections
Observable Work (#owork)
Next Things Next: Enterprise 2.0 and Observable Work
OpenSource Social Network Analysis Tools
Gephi - Gephi is an interactive visualization and exploration platform for all kinds of networks and complex systems, dynamic and hierarchical graphs. Runs on Windows, Linux and Mac OS X. Gephi is open-source and free.
NodeXL - NodeXL is a free, open-source template for Microsoft® Excel® 2007 and 2010 that makes it easy to explore network graphs. With NodeXL, you can enter a network edge list in a worksheet, click a button and see your graph, all in the familiar environment of the Excel window.
Get Bold! Using Social Media to Create a New Type of Social Business, by Sandy Carter (@scarter), IBM VP, Social Business Evangelism
Best cover blurb EVER: "For crying out loud, IBM 'gets' social media. Don't you think it's about time that you do? This is the book to get you started." - Guy Kawasaki
Social Business by Design: Transformative Social Media Strategies for the Connected Company, by Dion Hinchcliffe (@dhinchcliffe) and Peter Kim
The Collaborative Organization: A Strategic Guide to Solving your Internal Business Challenges Using Emerging Social & Collaborative Tools, by Jacob Morgan (@JacobM) (avail July 2012)
- Much of your social networking success depends on your willingness to let the network grow organically - Nathan Bricklin
- Build something that doesn't get in the way.... integrate with email
- Don't follow the same path everyone else is taking... move adaptively through wildernesses nobody know.
- power of diversity of thought
- Priorities: 1) strategy, 2)solution (tool selection from a business need perspective, not an IT perspective)
- start simple, iterate, pilots, address challenges and objectives, engage entire organization early: HR, legal, IT, internal comms
- Change the Mental Model from the Traditional:
"I have knowledge and must limit access to that knowledge to retain my value"
"I'm valuable because I am knowledgeable and am willing to share that knowledge"
Why Gamify? Engagement ->Adoption ->Viral Growth
Set adoption and utlization goals for 1st six months
FedEx use of badges and gamification
Social Network Analysis - A model for influence propagation
Eigenvector centrality - use to find influencers
look for "connectors", "bridges", "boundary spanners" - key role
and that's the easy part (technology)
I'm already marking my calendar for next year. See you there?
AcdntlPoet 2700019V2G Visits (2860)
Need downloads, documentation, training, or other support resources? Having trouble finding what you need on IBM.com? Looking for help and you just don't know where to go? Fear no more, my loyal readers, this document lists resources for IBM Rational products to assist you with learning the products, getting help, or just getting started:
Just look at the Table of Contents of topics and you'll see how useful this doc really is!
Truly a smörgåsbord of information right at your fingertips.... or, mouse tip... or pointer tip to be even more pedantic. A bevy of information and assistance awaits you!
Of course, this list reflects a small portion of our knowledge base. If your problem or question is not featured here, head on over to the Support Portal to customize your portal experience and navigate to relevant content or perform keyword searches based on your needs. You can also click the
AcdntlPoet 2700019V2G Visits (2253)
The long awaited results from our 2011 End of Year survey on Rational Client Support's Social Business efforts are in. You may recall back in December that we ran the survey over the course of the month, ending Dec 31st . Well, we've run it all through our trusty Mega
But first, a quick reminder of the mission, scope, and intent: IBM Rational support's Social Business mission is to improve visibility of support content, helping to solve problems and get the right answers at the right time to the people who need them, to set ourselves as thought leaders, and to improve satisfaction with all aspects of Rational software. The survey's intent was to elicit feedback from you, our direct audience base, to identify who you are and whether or not you are seeing value from our efforts. The scope of the survey was specific to only our followers/fans (direct audience) who consume our content and may interact with us. While open to all, the survey was not intended for a general audience as it is specific to our efforts in the social business space with questions only our fans and followers would be equipped to answer.
And lastly we owe a huge thank you to everyone who took the time to provide responses via the survey. Without that kind of direct feedback, we'd just be shooting in the dark and hoping we hit our targets... helping us to identify the targets means even better accuracy in the future, and better accuracy in the support world means you spend less time and resources finding good solutions to issues when they crop up.
AcdntlPoet 2700019V2G Visits (2842)
In case you haven't heard, Lotusphere 2012 is well underway down in Orlando, Florida this week. If you're like me and couldn't make it, you can always watch Lotusphere and IBMconnect sessions online at
With social collaboration being a key component to everything we do today, here are some resources to keep you involved, informed, and on the cutting edge! Staying up to date and informed is the best way to ensure your business stays relevant and efficient... check out all we have to offer below to see how IBM is drinking our own champagne and pushing forward in social business and building networks for collaborations that benefit everyone involved!
AcdntlPoet 2700019V2G Visits (2219)
Now that you've heard how much content we've created and updated based on your reported PMRs using the KCS principles, let's take a look at how we shared it all out! 2011 was unquestionably the year of social business across industries. In keeping with Rational Support's own strategies we drove higher visibility to our support content through a number of channels, and built substantial followings in each area. In the course of the past year, we: But these numbers are only indicators of our overall success. Our real successes are found in YOUR successes; when you find an answer or solution to a problem because of content we've created and/or shared, when you save time and effort in looking for information because we've shared out the right content at the right time for you... or by simply being the go-to people able to provide the solutions when you need answers or help. We always strive to be as open, transparent, and authentic as possible and we think that is reflected in the organic growth we've seen above in the past year. Do you agree? Think differently? Let us know in our six question social survey here: http
2011 was unquestionably the year of social business across industries. In keeping with Rational Support's own strategies we drove higher visibility to our support content through a number of channels, and built substantial followings in each area.
In the course of the past year, we:
But these numbers are only indicators of our overall success. Our real successes are found in YOUR successes; when you find an answer or solution to a problem because of content we've created and/or shared, when you save time and effort in looking for information because we've shared out the right content at the right time for you... or by simply being the go-to people able to provide the solutions when you need answers or help.
We always strive to be as open, transparent, and authentic as possible and we think that is reflected in the organic growth we've seen above in the past year. Do you agree? Think differently? Let us know in our six question social survey here: http