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Creating reports about software service requests with Service Request (SR)- This video demonstrates how to use IBM Service Request (or SR) to search and create historical reports of software problems submitted. Visit Service Request at:
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Hot off the IBM Electronic Support presses, or rather editing stations, comes a new video highlighting usage tips and tricks for using Service Request (SR) to review your PMRs. Take a gander at this short two minute video to learn how to find, review, and even export your PMR data!
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You asked for it, and here it is... more great info on our Service Request processes and how to subscribe to MyNotifications:
IBM Service Request streamlined problem submission process:
This video demonstrates how to use IBM Service Request (or SR) to open a problem online with IBM Support. Access SR through the IBM Support Portal at:
If you are not a registered SR user, first complete the tasks described in the quick start guid
How to Subscribe to My Notifications
This video demonstrates how to subscribe to receive proactive notifications about new and updated technical support content available for your IBM products. Access My Notifications through the IBM Support Portal at:
Of course we'll continue pushing out great how-tos and process information on all of our programs and tools as they are produced and available, many of which have been created based on your direct feedback!
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IBM has significantly updated the IBM Service Request application this week, with improvements to make this worldwide, consolidated system for submitting technical support requests for all IBM software products even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM resolves support requests.
Check out the complete details at the IBM Electronic Support Blog.