How did the IBM Software Accelerated Value Program help a Financial Services Company save big bucks?
AcdntlPoet 2700019V2G Visits (387)
How did the IBM Software Accelerated Value Program help a Financial Services Company save big bucks?
Financial Services Company (FSC) is one of the world’s largest banks with worldwide operations serving more than 75M customers. They’ve made a significant investment in IBM Rational’s software development solutions, including Rational TeamConcert (RTC), Requ
FSC has a very intricate ecosystem and although RTC performed as expected, the loss of confidence in RRC and BF threatened the migration of 18,000 MKS users to RTC. The client found working with Rational Customer Support to be a very frustrating process as complex interactions between BF and RTC elongated the identification of root cause and remediation. The integration between RTC and BF did not meet user expectations and there were serious questions about BF’s to perform at scale.
To address the integration issues AVP engaged the Customer Satisfaction Project office (CSPO) and Development. Regular checkpoints with the client improved communication and collaboration and Development produced 5 hotfixes that solved this problem.
Now focused on performance, AVP arranged for BF Development to create a series of performance tests using environment variables similar to Financial Services Company’s and increasing user load. The checkpoint meetings monitored test progress and documentation recording settings and results. This also exposed a number of unnecessary workflows which AVP help eliminate, further increasing output. After 3 months BF was stable and performing satisfactorily, without degradation, above the maximum users levels FSC had set. The client was then satisfied their BF investment would produce the requisite ROI. The migration from MKS was back on track!
RRC users around the world were experiencing varied response times with some functions taking too long to respond or refresh. Upon learning that Financial Services Company planned to engage its own performance test team, AVP engaged the Rational Executive and Global Response Teams (GRT) to partner with the Financial Services Company performance group. To understand the problems being encountered, the AVL (Accelerated Value Leader) obtained previous measurements of RRC function response times and network latency from Financial Services Company’s global sites. AVP also arranged for a GRT resource to work onsite to measure system responses and recommend optimized server settings.
GRT discovered that Financial Services Company was using an unsupported topology with RTC and RRC sharing the same server – and would never achieve the desired performance. To improve performance in the short term, IBM recommended migrating to a later version of RRC and adjusted server settings on the unsupported topology to approach target performance levels. AVP also identified the impact using the newer version of RRC would have on other tools in use.
AVP facilitated daily checkpoint calls with the client and extended IBM team. A number of PMRs were raised, which resulted in 2 hotfixes being applied to RRC. Use of the newer, patched version of RRC and tuned server settings allowing the Financial Services Company performance team to report that the product was suitable for use, but the impending move to a new data center necessitated architecting a supported topology. AVP has continued to work with Financial Services Company to ensure that the data center design and implementation will optimize the performance of the Rational solution and ensure Financial Services Company’s ROI.
With AVP coordinating and prioritizing the efforts of FSC and IBM, solution stability and performance have improved, as has the quality of the partnership between our two companies. Increased confidence and usability has positively impacted productivity of Financial Services Company’s global analysts and developers.
AcdntlPoet 2700019V2G Visits (613)
From our friends at IBM Rational User Education, here are nine more how-to videos surrounding key topics core to Rational Team Concert v4.0:
Rational Team Concert: Create and edit a text file - This video describes how to create and edit a text file in the Rational Team Concert web client v4.0.
Click through to the videos below for even more how-to style quick guides!
Rational Team Concert: Accept changes from other team members - This video describes how to accept changes from other team members in Rational Team Concert.
Rational Team Concert: Add files and folders to a stream - This video describes how to add files and folders to a stream in the Rational Team Concert web client v4.0.
Rational Team Concert: Create a Repository Workspace from a Stream - This video describes how to create a repository workspace from a stream in Rational Team Concert v4.0.
Rational Team Concert: Deliver Changes and Resolve a Work Item - This video describes how to deliver changes and resolve a work item in Rational Team Concert v4.0.
Rational Team Concert: Lock, Download, and Edit a File - This video describes how to lock, download, and edit a file in the Rational Team Concert web client v4.0.
Rational Team Concert: Build definitions and build engines - This video describes how to use build definitions and build engines in Rational Team Concert v4.0.3.
Rational Team Concert: Request a build - This video describes how to request a build in Rational Team Concert v4.0.3.
Rational Team Concert: Build results - This video describes how to view build results in Rational Team Concert v4.0.3.
Even more information can be found at: http
dmmckinn 1200006SCS Visits (750)
Are you planning an upgrade to a newer release of IBM Rational Team Concert (RTC), Rational Quality Manager (RQM), Rational Requirements Composer (RRC), Rational DOORS Next Generation (DNG) or your Jazz Team Server (JTS) and unsure about whether or not your clients or servers need to be upgraded together or can be upgraded separately?
AcdntlPoet 2700019V2G Visits (861)
Ralph Schoon has posted a great reference, tutorial, and code on his personal blog which provides for A Rational Team Concert WorkItem Command Line! He provides code for a simple Work Item Command Line Client and explains the usage in a detailed but easily understood manner. Of course, noting that the post contains published code derived from examples from Jazz.net as well as the RTC SDK, we need to state that the usage of code from that example source code is governed by this license and as stated in the disclaimer, this code comes with the usual lack of promise or guarantee.
Since we have seen many requests to be able to create and update work items from a command line in the forum, as well as enhancement requests and a story for it in the RTC development repository, we wanted to highlight Ralph's work as a great starting point for creating these solutions. This WorkItemCommandLine should provide access for most of your automation needs when creating work items, as well as standing as a resource for the RTC work Item API.
So, go ahead and check out Ralph's blog post; we think you may find it stands as a hugely valuable resource as you move forward with your own RTC work!
AcdntlPoet 2700019V2G Visits (868)
Custom Attributes on File Versions in Rational Team Concert 5.0.2- IBM Software developer Magnus Lindgren demos this feature as it is used to support extensibility and traceability for source files.
AcdntlPoet 2700019V2G Visits (1128)
Ralph Schoon (Unleash The Labs, Leading Technical Sales Professional ) provides two great no-nonsense views into starting up with projects in IBM BlueMix on his external blog rsja
Getting started with BlueMix - Ralph blogs about his experiences with BlueMix and provides some detailed information to help you get started as well: "Recently everyone has their heads in the clouds and I decided to have a peek to find out what it is all about. So I started looking into it. This post is a summary of my first experiences with the IBM BlueMix Cloud Computing offering and how I got started with developing my first applications for it..."
Using RTC to Work with DevOps Services and With Bluemix - Ralph blogs again with a deeper dive into BlueMix and Eclipse that builds upon the post above: "I recently had a look into Bluemix and how to use it with Eclipse to develop cloud applications. The blog post also mentions that there is an integration to DevOps Services that enables to use work items for planning. It also allows to use GIT or Jazz SCM to manage the source code. Recently I had a look into how that works and I would like to share here what I learned. This post assumes you have performed the first steps to setup your environment following the Getting started With Bluemix post already...."
mquimby 060001FAVB Visits (927)
There are some new videos published to the IBM
Rational Performance Tester
Rational Team Concert
Rational Developer for i
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In this season of The Newsroom a USB drive retrieved from a toilet tank (really?!) is used by an investigative journalist to download thousands of stolen confidential documents to a single air gapped computer. The illicit information blooms across the screen and the leaked documents reveal espionage.
Accelerated Value Program
The Defense Company’s initial vision was to have set of ‘golden’ images for their Rational tools that could be electronically distributed to users in any environment. Because Rational Team Concert (RTC) is the keystone to team collaboration, it made sense to make that the top priority and an open-area replica environment was created to facilitate integration testing and troubleshooting.
The Rational AVP and DevOps Impact
What next for Defense Company?
Rational AVP is a critical partner for Defense Company in helping to gain maximum value from its Rational software which helps the client to reduce costs, and accelerate productivity!
Arun K Sriramaiah 2700076GE8 Visits (950)
Scheduled Jenkin Build Should run only if there are "changes accepted "
The expected behavior for this config is: The build will run whenever new change sets show up in the stream selected as flow target for the build repository workspace. In reality the build is started every minute regardless if there are changes or no changes.
Enable the Poll SCM under Build Triggers, which takes the cron argument.
mquimby 060001FAVB Visits (1215)
There are some new videos available for the Rational Collaborative Lifecycle Management (CLM) products. Two of the topics are the integration of the Data Collection Component into Rational Insight and in the installation of the V5.0 Jazz Reporting Service. There is another video that focuses on exporting and importing system definitions with enterprise edition of Rational Team Concert (RTC), a method you can use to provide system information to Rational Support. Thank you to support engineers Ben Silverman and Olivier Gauneau for creating the videos.
Here is a look at one of the videos: