Modified on by AcdntlPoet
Good Day Everyone from IBM Rational Client Success for Rhapsody
Very glad to invite you to the Open Mic session on Know Rhapsody's latest reporting feature (RPE) and its functionality, the easy way !!
The session will be held on Wednesday, October 29th 2014 at 19:30 IST (14:00 CET)
*OpenMic is a conference call along with webcasts where technical experts share their knowledge and answer your questions.
Topic: Know Rhapsody's latest reporting feature (RPE) and its functionality, the easy way !!
When: 29th October 2014 at 19:30 IST (14:00 CET)
Duration: 60 minutes (45 minutes delivery + 15 minutes Q&A)
Agenda: The session intends to introduce the latest reporting product, Rational Pubishing Engine, to Rational Rhapsody users; enabling participants to quickly understand how to effectively use RPE, from a Rational Rhapsody point of view. This session will concentrate on the understanding of, the various Rational Rhapsody schemas available, the Rational Rhapsody Application server, creating Rational Rhapsody model specific RPE templates and the document generation process. The session will also touch upon the much needed basics of Rational Publishing Engine and provide tips and tricks for effective and quick template creation. By the end of the session users would be able able to appreciate, the RPE way of reporting from Rational Rhapsody models; over the other trational means (including ReporterPLUS) and look at it, as the future of Rational Rhapsody reporting.
The speaker(s) is part of the IBM Rational Rhapsody Support Team with significant experience in the Software Architecture, Design & Construction domain.
Web Conference Details for all:
(Kindly select the option of 'Join as a Guest')
Meeting Password: rational
AT&T Teleconference Access Details:
( USA Toll Free 888-426-6840 Toll 215-861-6239
Tie Line/ITN 650-6840 / 2650-6840
In countries with an AT&T Direct number listed below, participants should dial the AT&T Direct number first and, when prompted, dial the toll free number listed
- Preferred -
Country Local Number AT&T Direct / Toll Free
Australia: (0) 2 80318490 1 800 85 4950
Austria: (0) 1 253 0601 0 800 07-0079
Barbados: 1-800-225-5288 / 1-888-426-6840
Belgium: (0) 2 8946410 0 800-3-9022
Brazil: 0-800-888-8288 / 888-426-6840
Brazil: 0-800-890-0288 / 888-426-6840
China, Netcom: 10-800-711-1071
China, South: 10-800-110-0996
Czech Republic: 2-39016353 800-143-484
Denmark: 32711870 80-717000
Egypt, Cairo: 2510-0200 / 888-426-6840
Finland: 0-9-72519565 0800-9-18357
France: 0-170911580 0800-94-0558
Germany: 0-69-2443-2290 800-000-1018
Hungary: 0-1-7789195 06-800-19-306
India: 000-117 / 888-426-6840
Ireland: 0-1-5264424 1-800-943-427
Italy: 0-2-00621263 800-975100
Latvia: 8000 3906
Luxembourg: 24871280 800-2-7910
Morocco: 00-211-0011 / 888-426-6840
Netherlands: 0-20-7996800 0-800-363-6036
Norway: 23162149 800-16771
Russia-Other: 8^495-393-2400 / 888-426-6840
Russia: Moscow: 363-2400 / 888-426-6840
Russia-Other: 8^10-800-110-1011 / 888-426-6840
Slovakia: 0-800-000-101 / 888-426-6840
South Africa: 0800-983-687
Spain: 9-1-7878580 900-8-01334
Sweden: 0-8-50515100 0200-12-5807
Switzerland: 0-43-2101240 0800-89-4800
Turkey: 0811-288-0001 / 888-426-6840
UK: 0-20-30596451 0800-368-0638
USA: 215-861-6239 888-426-6840
Thank You And Best Regards
IBM Rational Rhapsody Client Success
Rational Support was very busy at Innovate 2011 this week
! Lots of great
conversations and sessions - Take a look back at this week's blog posts from Notes from
Rational Support and our friends at IBM Electronic Support for all the
Of course Innovate wasn't JUST
for the attendees! If you weren't able to make it out to Orlando this year, you can still reap some fabulous benefits from the conference through our blog posts, but especially through the IBM Rational Livestream feeds
for the conference! Take some time and check out all the great keynote presentations we recorded and hosted just for you! I think you'll find some fabulously useful information there!
Notes from Rational Support
Plus you can find more photos from the conference over at our Innovate 2011 album
on the IBM Rational Support Facebook page
Of course, our friends over at the IBM Electronic Support Community
have also been busy at Innovate and posting their blog articles too:
Plus you can find more photos from the IBM Electronic Support team over
at their Innovate 2011 album
on the IBM Electronic Support Facebook page
Check out these pictures from @rationalwebguy
The Support Café is buzzing with activity Tuesday morning (Europe 3, Dolphin Hotel).
The Rational Client Support Airship outside of the Support Cafe (Europe 3, Dolphin Hotel).
Support Cafe sign and the Support Airship on the RIGHT as you come off the escalator - NOT the left as our map and blogs said (last minute move)!
And finally, the man himself, Patrick O'Connor. He'll be there all week!
When you contact our support team for help resolving Rational product issues, we often we request additional troubleshooting information from your problem system. For some products, obtaining this information is easy to do, but often the info or particular files are not that easily located. On occasion, additional logs are requested based on new information found or it may have simply been missed.
What can we do to make it easier?
For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product. This will help reduce the amount of back and forth communications between you and support, and help our support team get to the core of the problem more effectively and efficiently.
Our newest ISALite product additions are:
Are you new to ISA or ISALite? Here's some great resources to help you out:
Looking for even more
information on the IBM Support Assistant or ISALite? Why not check out the ISA support portal page
! Go on, give it a try and let us know what you think!
Are you going to Innovate 2011? If so, stop by and see us!
Want to share your feedback with our Technical Support management and executives?
Need to learn how to best interact with your IBM Support teams and expedite your issues and concerns?
Looking to discover the latest IBM improvements to our support website and knowledge-base?
Well look no further! Come talk to Rational Client Support in the Support Cafe!
Drop by and enjoy some refreshments and discuss your Support needs when YOUR schedule permits. We will be there to assist you. Stop by the Support Cafe' (in Europe 3 in the Dolphin Hotel on June 6, 7, and 8th) and visit us!
You may have seen his name on a few recent posts around these parts: Matt Quimby has joined our team and dug into some of our social business efforts as you'll see below. We've set him up to help here on NFRS where he'll be blogging about whatever strikes his fancy; my guess is he'll be sharing a lot surrounding his efforts with Youtube and IEA modules to start...
But, rather than just dump him in, we figured we'd take this opportunity to provide a more formal introduction and give a face and personality to the man behind the posts. In the same vein as last year's Meet the Peeps series, I'm pleased to introduce Mr. Matt Quimby:
Matt, tell us a little about yourself:
Who are you, what is your role in Rational Client Support?
I am a techie and geek who loves working with web technology, mobile gadgets, and computer hardware. As I gained experience in the software industry, I found that I enjoyed working with documentation, education, and project management.
I am currently a Knowledge Manager for Rational Client Support. I focus on organizational projects in creating multimedia content like IBM Education Assistant modules and YouTube videos. I work with various other types of documentation and write about them on our social business channels. I also help with feedback and projects aimed to improve the IBM Service Request tool. How long have you been working for IBM and Rational?
I will be starting my sixth year with IBM in June. I started in and have been with Rational the whole time. This year, I am excited to have opportunities to work with more colleagues in other software brands as well. Have you had any other roles in Rational?
I started with IBM as a support engineer for Rational ClearQuest. In additional to working with that program, I was able to experience other applications with which it can integrate. These include IBM DB2 database and the different Rational testing products.
I continued working with ClearQuest as a Knowledge Engineer; a role where I worked with product-level documentation, education, and social networking activities. In this position, I collaborated regularly with development, release engineering, and the KM team. What inspires you in your work?
It feels great that I can contribute to activities that positively affect not only the success of IBM clients, but my colleagues’ abilities to work with those clients. Being able to work with cool social networking, documentation, and multimedia tools in the process is a bonus. Change is constant, and I am always challenged to identify and act on improvements. How do you grow your technical skills?
I try to stay on the lookout for new technologies and tools to see if they can improve the way I work or be applied to business processes. When presented with a new process or tool set to work with, I like to immerse myself in the technology and work with it hands on. It helps me understand its workflow and gets my thought process going on how it can be improved or applied in different ways. In your spare time, if you have any, what hobbies or activities interest you?
I like being with friends and family, especially outdoors when the weather is nice. I like visiting new places and taking pictures. I would like to get into advanced photography as a hobby. When I have to time to do so, I like to experiment with different web, mobile, and computer hardware technology. I also like to play video and tabletop games. What type of gadgets do you use?
I probably work with too many types of gadgets for my own good. I like researching mobile gadgets; specifically advances and new offerings with smartphones, tablets, and notebook computing. I have used smartphones since the Windows CE days, and gave Android a try over a year ago. I enjoy the different experiments I can try with customizing that operating system.
So, now that you know a bit more about Matt, give him a warm welcome and a gentle nudge to provide you with the content you want to see! We'll be sure to hold his feet to the proverbial fire for you
First and foremost: Thank you all
You've spoken up, told us who you are and where you find value in our social business outlets. You even gave us some actionable comments which we've taken to heart! We've collated your replies and analyzed the results....
And WHAT was it you told us? Well, for starters, you find a lot of value in this here blog. You also told us you find substantial value in our Youtube channel
! Less so, and not surprisingly, you find Twitter
of lesser value. You also specifically asked for more Youtube videos, and to make them version specific. Lastly, you asked us about adding a LinkedIn channel, and pointed out MyNotifications
as a great information tool as well.
To date, we've used Twitter and Facebook to signpost high value content (some of which we source directly from MyNotifications), while Youtube and the NFRS dW blog have been home for more rich content creation as well as highlighting the top bits. We'll be continuing in this fashion, but with some slight shifts in how we manage the various channels.
You may have already noticed some of the changes coming down: we'll be focusing more on blogging the really great content, and won't be tweeting/Facbooking so much of the content you can already get by setting up a MyNotifications subscription
We still intend to post available releases and fixes to both Twitter and Facebook, as well a sign post some of the other bits of great content coming out of other blogs and communities, we just won't be cultivating those two channels quite as much.
Instead, we are shifting our social business focus to provide much more rich, deep, and valuable content via this blog as well as through our Youtube channel. We have a few projects up our sleeves which we are working behind the scenes to roll out in ways which will prove beneficial for you all.
As for LinkedIn, Rational Software announced our own group
a few weeks back. We in Rational Support have begun playing in that space, and encourage you all to do the same. We hope to grow our individual presences there, but also intend to be more involved in the other Rational groups around the site.
Of course we wouldn't have any of this actionable information if you all hadn't provided such great feedback. Thank you, one and all, for telling us how you think we're doing! But this wasn't your last chance to leave feedback: you have opportunities every day to ping us on Twitter, Facebook, or here in the NFRS comments to let us know what you like or dislike, what you want us to change, and of course what you want us to keep doing. We can never get enough feedback! So, thank you all for helping us with our social business survey and thanks in advance for future feedback...
As Kelly would say, you all ROCK!
image credit: (cc) Some rights reserved
by Flickr user Search Engine People Blog
The developerWorks Rational Team has recently announced
that it is time to clean out the stacks and freshen up a bit.
Over the course of April, they will be reviewing all articles and tutorials on dW older than five years to ensure continued relevancy. If there are any articles or tutorials more than five years old that you want to remain on our site, please tell us over at: http://www.ibm.com/developerworks/rational/library/save-your-faves.html
. Add a comment there
and include the article's URL.
You can easily scan through a listing all of articles, oldest-to-newest
. The deadline for action is April 30th, 2011
. image credit: (cc) Some rights reserved by redjar
There is a high risk security vulnerability in the licensing functionality used by some IBM Rational products. The products/versions that are affected are listed along with the relevant Fixes in the table located in the security flash here: http://www.ibm.com/support/docview.wss?uid=swg21470998
There are two solutions in the form of fixes and/or manual workarounds that will resolve the issue. The safer solution is to apply the fix for each named product as directed in the flash above. These solutions should be implemented immediately.
No, really, thank you! Your response to our survey
request has been outstanding! We've been getting some -great- feedback via our Social Business survey
; we're learning a lot, and we want to learn more
Oh, but you say you haven't actually filled out our little 3 question survey? Well, you're in luck: you still have time to give us YOUR feedback too
! It's just two quick questions
to identify how you're connected to us and what value you see in our different channels, then an optional third question
to provide free-text feedback if you so desire. (I'll tell you, we LOVE getting actionable comments from you!)
As Kelly noted in her post last week
, it doesn't matter what WE think ... YOUR opinion is the only one that really counts! image credit: (cc) by flickr user hugochisholm
On Wednesday, we launched a short three question survey
about our social business channels, which will remain open until the end of March. We'd really love it if you took a few moments to answer at least two of the questions and help us gauge our efforts. And, if you feel so inclined, there is a third free text question where you can give us your unfiltered thoughts and suggestions. http://www.surveymonkey.com/s/8LQ9XPD
We really do value any and all feedback. This is another chance to really help drive our success in this space by ensuring YOU get value out of it. But without feedback, we have no way to tell if you are indeed seeing value, or which bits of content are providing you with the most value.
The link above will take you to the survey as hosted by SurveyMonkey
... of course if you came to this blog directly, you've already seen the pop-up version of the survey
(if it wasn't blocked by your browser settings). We'll also be Tweeting
about the survey over the remainder of the month as well... so, as the political joke goes: Vote early, Vote often! And thank you for your support image credit:
Some rights reserved by John Morton
... to do the same. Problem:
Ineffectual meetings. Meetings that take longer than they should. Too many meetings. Meetings that consistently sound like this five minute video... "The Conference Call
" by David Grady. Solution(s):
- Don't go. No, really... hear me out on this. If meetings are ineffectual, then no one will look at you poorly for bowing out. I can assure you, if you think the meeting is ineffectual, your colleagues likely do too. Now, I don't mean "just don't go" (this isn't "Office Space" after all), I mean respectfully decline the invitation noting your inability to attend and make yourself available to the host to discuss why. Don't make excuses, be clear about why you've declined, but choose the right setting for that discussion; a meeting invite decline with comments is not the right venue.
- Speak up and help drive the meeting focus. Don't let the meeting get bogged down in the minutiae of "solutioning" when discussing a high level problem. Only solution issues when that is the specific purpose of gathering together. If you sense that the meeting is taking a turn for the worse, speak up and refocus the group. If you're becoming annoyed with the spiraling, more than likely the other people on the call are as well.
- Having too many meetings on your calendar will likely take care of itself if you effectively implement the first two suggestions... divesting yourself from the ineffectual meetings, and more effectively participating in the ones you do attend will magically see your time slots open up to a point where you can easily and effectively manage your meeting AND work time. Imagine that!
- Only call meetings when it is critical to have all individuals present, or when a quick solution is critical to success. Don't call meetings to 'keep people informed'. Share results, but demand participation from the attendees in the form of calls to action or direct unfettered discussion.
But what about those meetings you HAVE to attend just in case something comes up, or to stay informed about developments and progress on projects or programs? Easy. That is what wikis, discussion forums, blogs, and RSS feeds
are for; staying informed when it matters!
Collaboration does not mean scheduling a one hour meeting. Collaboration can be done at any time of the day, regardless of your colleagues' availability. Using internal wikis, blogs, and discussion forums, you can not only collaborate more effectively and have written record of your progress, but you can do so across time zones and geographic boundaries. Using RSS feeds, you can keep an eye on any updates from a single location across communities and functional groups.
(Ooooooh, here comes the work plug! In the interest of transparency, yes, I work for IBM, and yes IBM owns Lotus. That said, I honestly -do- think the tooling I am about to discuss is effective and worthwhile, and I don't say that about much!)
Using Lotus Connections
, you can build communities to support collaboration and reduce the number of "essential" meetings you attend. Because Lotus Connections has wiki, blogging, discussion, bookmarks, file storage, and many other capabilities, the online collaboration can take place at your discretion. Priority management can now be more effectively accomplished as you no longer need to balance those silly meetings with getting actual work done. And because Connections is built with RSS features, you can set up your feeds in the tool of your choice to stay up to date with all the items YOU care about and participate on your own terms.
While I use Lotus Connections for a wealth of reasons in IBM, I find the most beneficial part of it all is the RSS capabilities. The RSS feeds I watch for the various communities I participate in allow me to quickly glance at updates and determine if the information is something I need to focus on now, if it can wait, or if I need to pay attention to it at all. Information triage, as it were, in milliseconds. This has truly been the single most effective tool to combat information overload I have used to date.
So, now that you've divested your self from those ineffectual meetings... are driving the meetings you do attend with a new vigor and granular focus based on specific agenda items posted to your wiki (and updated later with details of the discussions)... and are globally collaborating with colleagues across time zones, what more can you do to reduce meetings and influence people? The answer: Work on your meeting etiquette.
Here are a few tips I've picked up along the way... and I'll say right up front, I have broken every single one of these at one time or another, so don't think I am throwing stones in a glass house here:
- Mute. Use it. As a participant, use it immediately after you dial in. Stay on mute unless you are speaking. When you're done speaking, go back on mute. As a host, use "mute all" and use it often. There really is nothing worse than a great meeting being derailed or sidetracked by an accidental un-muted interruption.
- For larger meetings/conference calls, turn off the dial-in beep notifications when callers join or hangup. These beeps are the downfall of most every conference call. A late party will invariably interrupt the speaker (who likely has already started late waiting for people to join) resulting in a five to ten minute loss of productivity over the start of the meeting.
- Get to the meeting on time. Seriously. Showing up late is disrespectful to everyone else on the call who arrived on time. When you show up late, you've wasted their time. Once or twice are forgivable, but when it happens consistently, those three or four minutes start adding up quickly. Imagine if everyone showed up on time, a meeting could start when scheduled, and END when scheduled, or gasp, maybe even early! Show respect for everyone else, show up on time.
- Know your audience. When speaking, whether hosting a call or just talking during someone else's meeting, know when it is ok to joke around and when you need to stay focused on the task/topic at hand. There is a fine line between joking around but staying professional (call it casual professionalism) and wasting time joking when there are better things to discuss. Don't make a long meeting longer by joking around. Laugh, and move on; we all have better places to be and better things we could be doing.
- Don't multi-task. Actually this could have gone above as well as an indicator of an inefficient meeting: are you multitasking during it? Then you can probably divest yourself from it. If a meeting doesn't require your full attention, it is a meeting you shouldn't be attending. Conversely, any meeting you attend should be given your full attention, and by virtue, your participation as well.
But don't take my word for it all... check out "The 22 minute meeting
" a six minute iGNiTe video presentation by Nicole Steinbok. Here's the link to the instructional poster
too. Nicole makes some stellar points via some very amusing fashions.
I truly hope this has given you some good tips, tricks, or tools to use to make your day to day job more effective and efficient. If for nothing else, I hope it gave you pause to think about what you can do as an individual to help make sure your meetings are run as crisp and concisely as possible, with few distractions, clear goals, and shorter run times. After all, if you can make a small difference, imagine what we can accomplish if we ALL make those small differences.... image credit: (cc) flickr user Ha-Wee
Get on the KCS train! We've run the numbers, reviewed the data, and found the top support documents from last month. These are the docs which were most commonly reused over the course of our TSEs assisting with calls.
With our KCS (Knowledge centered support) ideals in mind, our reuse data
tells us these docs should be of great benefit to you all.... We hope
highlighting this content here will help you as well, and maybe even save you some time in resolving issues or finding the right answers... image credit: flickr user Mike Miley
The following Flash Alert was published to inform clients of an issue where a Denial of Service Security Exposure with Java can cause Java Runtime Environment (JRE) and Java Development Kit (JDK) hangs. This applies to all IBM Rational products that ship or package IBM Java instances:
This issue is being investigated by IBM Rational as a high priority and a fix for the Java we ship for our products will be made available. Updates will be made to this alert as new information becomes available.
There are three new demonstration modules for IBM Rational BuildForge on the IBM Education Assistant for Rational website:
The IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements. Take a tour of IBM Education Assistant