It has been four weeks since four of us ( Kelly Smith , Jason O'Donnell ,  Matthew Quimby , Jamel Touati ) from IBM Rational Customer Support organization embarked on the Amazing E-mail-Less Man adventure following on the footsteps of Luis Suarez to Work Outside The Inbox ( WOTI ).       So far we've covered the first three steps of the WOTI process: Step 1 - Stop Replying to E-mail  Step 2 - Group Conversations and Identify Use Cases  Step 3 - Move Conversations to the Right Home     The fourth (and last but not least) step in the WOTI... [More]

Tags:  woti inbox working-outside-the-inbox smarter-business rational-client-support smarter-collaboration luis-suarez rational email productivity lawwe collaboration

Last week, a colleague pointed me to a great article that appeared on Wired Enterprise:     IBM Gives Birth to Amazing Email-less Man       Many of us have been following Luis' adventures in collaborating "outside the inbox" for 4 years now, ever since he first announced his radical plan on the internal blogosphere.  Those of us passionate about the power of open, transparent and collaborative communication over "mail jail" have been cheering him on, all the while wondering how we could do the same.     Luis wrote a... [More]

Tags:  productivity luis-suarez collaboration email kellypuffs