Wanted to let you know that this weekend, we'll be taking advantage of the US Labor Day holiday to perform some critical maintenance on our systems, and as such, our technical support content will be unavailable for a period of time on Saturday, September 4 and Sunday, September 5.
What you can expect:
The IBM Support Portal will be operational, and Site Availability and News portlet will contain information on the outage
Search will provide results; but links will not reach content
Also, if you have been relying on redirects to get to our support content (i.e. http://www.ibm.com/rational/support), those redirects will not work during the outage, so this would be a good time to change your bookmarks, and bookmark the Portal at:
ASP Announces "Best Web Support" Winners for 2010 .... And IBM
Support Portal Made The List!
Earlier this year IBM was nominated for the Association of Support Professionals annual "Ten Best Web Support Sites" award. And the outstanding news is that we won!
Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support (KCS) model for ensuring high levels of content relevancy within our knowledge base. Teamwork is the name of the game here, and ASP has identified us at succeeding in working together to make our clients' lives easier when it comes to solving issues!
This is a coveted award in the web support industry and a very, very hard to get accolade- not only is this a major win for our Technical Support staff and Support Portal teams, but is A MAJOR WIN FOR IBM across the board!
So, take a gander at the ASP announcement here and join us in giving all the teams who have worked so hard on the IBM Support Portal to make it what it is today a hearty congratulations and job-well-done!