Notes from Rational Support

DR-2198 Tips and Tricks for Getting the Most Out of IBM Support

Day: Sunday, Jun 3, 2012
Time: 11:45 AM - 12:45 PM EDT

Location: Southern III

Session Code: DR

Stream: The Rational Network
Track: Discover Rational
Industry: Cross Industry
Level: All Levels (general knowledge)

Description: Be successful faster with IBM software investment by learning the best practices for utilizing the power of IBM’s global support organization. Presenters discuss and demo the best ways to work with the online tools, obtain fixes, manage licenses, and engage IBM’s support engineers. This session is not only for new IBM clients. So much has changed in the past 12 months regarding IBMs support processes and online tools that this session is really a must-see for all IBM customers large and small.

 

Want to share your feedback with our Technical Support management and executives?

Need to learn how to best interact with your IBM Support teams and expedite your issues and concerns?

Looking to discover the latest IBM improvements to our support website and knowledge-base?

Well look no further! Come talk to Rational Client Support in the Support Café!

Drop by and enjoy some refreshments and discuss your Support needs when YOUR schedule permits.

We are here to assist you. Stop by and visit us!

Monday, Tuesday, Wednesday

9:45AM – 1:00PM, 3:00PM – 5:00PM

  

Winning is Easy! Here's how to play....

1. Visit the IBM Support Portal - http://ibm.com/support - Use your smart phone, tablet or computer.

2. Sign in using your IBM ID
- Don’t have an IBM ID? Visit My IBM registration to make one - its easy and free!

3. Take a screen capture of the "Support home" page.
- Make sure we can see your name.
- See below for hints on capturing your screen.

4. Email that image to "socrcs@us.ibm.com" with "IBM Support Portal Game" as the subject.

5.You’re almost done! Now visit the Rational Client Support Café to pick out your prize! (See the map to the left)

　

Have an IBM Support question or need help with our game?
Visit the Rational Client Support Café all week - we can help with signing in to the IBM Support Portal, provide demos of IBM’s online support tools and answer any support-related question you may have!

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What is the IBM Support Portal?

The IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services.


Why is signing in so important?

• Signing in to the IBM Support Portal allows you to better save your product and page settings.
• Signing in will allow you to use the IBM Service Request tool. Note: Beginning in June 2012, IBM Software is requesting clients to open and update requests for software technical support using our electronic IBM Service Request (SR) tool. Complete details may be found here: http://ibm.com/support/ece/
• Lastly, signing in allows you to easily obtain your product fixes from IBM Fix Central
  

How do I capture an image of my computer’s screen?

• Apple iPhone: Briefly hold down the "Power button" and the "Home button" at the same time. Your screen should flash momentarily, and your screenshot should be saved in a new folder under Photos. Find this latest image and paste into email.
• Apple Mac OS X: Use "Command-Shift-3" , then paste into email .
• Microsoft Windows: Select your "PrintScreen" key, then paste into email.

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  Detailed game rules:

  • You must be an IBM Innovate attendee to receive a prize.
  • Every IBM Innovate attendee who enters is eligible for a prize.
  • Prizes must be claimed in the Rational Support Café during Innovate 2012.
  • Only one prize per attendee.
  • Game participants are responsible for declaring their winnings to their organization.
  • Game participants are responsible for any associated taxes.
  • Government employees may enter the contest but are ineligible to receive a prize.
    

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For complete Innovate 2012 information, session descriptions, plus links to the "Agenda Builder" visit the Innovate 2012 Conference website!

DR-2198 Tips and Tricks for Getting the Most Out of IBM Support
Sun, Jun 3, 2012 11:45 AM - 12:45 PM
Location: Southern III - Dolphin
Speaker: Patrick O'Connor, IBM Electronic Support Adoption
                             

WKSP-2071 Define and Manage Requirements with IBM Rational Requirements Composer
Mon, Jun 4, 2012 11:00 AM - 2:00 PM
Location: Swan 2 - Swan
Speaker: Robin R. Bater, IBM and Brianna M. Smith, IBM
               

RDM-1658 Case Study: Moving from Organized Chaos to Standard Process and Tooling Disneys Experience in deploying IBM Rational Tools
Tue, Jun 5, 2012 10:30 AM - 12:00 PM
Location: Southern V - Dolphin
Speaker: Caroline Musgrove, Walt Disney World Resorts; Brianna M. Smith, IBM; Yan (Tina) Zhuo, IBM
                                    

QM-2158 Rapid Lift: Manual Test Automation Best Practices from Design Partner Program
Wed, Jun 6, 2012 10:00 AM - 11:00 AM
Location: Northern A4 - Dolphin
Speaker: Larry Holm, Lender Processing Services and Zhe Leonard, IBM
                                 

RDM-2046 Tips, Tricks, Performance Tuning, and Best Practices for IBM Rational Requirements Composer
Thu, Jun 7, 2012 8:30 AM - 9:30 AM
Location: Southern V – Dolphin
Speaker: Ben Silverman, IBM; Deise Crtes, IBM; Wagner Lindberg Baccarin Arnaut, IBM
                            

QM-1080 Agile Test Management Practices with IBM Rational Quality Manager
Thu, Jun 7, 2012 9:45 AM - 10:45 AM
Location: America's Seminar - Dolphin
Speaker: Chip Davis, IBM
                     　

QM-1825 MSO2RQM Import Utility: The Customizable Solution for Migrating MS Word and Excel Test Assets into IBM Rational Quality Manager
Thu, Jun 7, 2012 11:00 AM - 12:00 PM
Location: America's Seminar – Dolphin
Speaker: James Lorusso, IBM
                                           

CDD-1136 Managing Cloud Resources throughout the Lifecycle with IBM Rational Tools
Thu, Jun 7, 2012 11:00 AM - 12:00 PM
Location: Australia 3 – Dolphin
Speaker: Christian Glockner, IBM
　                                                        

For complete Innovate 2012 information, session descriptions, plus links to the "Agenda Builder" visit the Innovate 2012 Conference website!