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Over on the IBM Software blog, post author Mark Scapicchio has outlined some great reasons why you would want to subscribe to IBM Software Newsletter. But let's not stop there, you can even follow the IBM Software Newsletter on Twitter!
Here's Mark's top ten list, as gleaned from his blog post. While these ARE Mark's words, I find I agree with them and likely can't have framed it any better myself:
Top 10 reasons to subscribe to the IBM Software Newsletter:
For any System z users: Subscribe by Friday, June 8 – and check the ‘System z Software’ interest on the subscription form – to make sure you receive our next System z Edition!
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It was recently announced that IBM My Notifications was successfully updated at the end of November. The release includes new features and improvements for you, our clients, to make the application more efficient and effective! The major call out for this release is noted below:
This update enables the translation of the web user interface, and notification messages to 9 languages ( including Japanese, Chinese – traditional & simplified, Korean, French, German, Italian, Spanish & Portugal – Brazil).
The translation capability is now included within:
AcdntlPoet 2700019V2G Visits (2474)
In IBM we know you likely have products across our expansive portfolio... and while we may be focused on Rational Support specifically here, we also recognize that you may also benefit from some of our counterparts across IBM support. To help you identify, follow, and engage with support across IBM, here are a few accounts you may not have known about:
And how about Facebook:
Let's not forget Youtube:
And of course, the blogs!
kellypuffs 06000168YK Visits (3246)
It's a good day to be an IBMer! Today, IBM marks its centennial. Whoo hoo! Lots of good stuff marking the day over at http
Some external links as well:
IBM's First 100 Years: A Heavily Illustrated Timeline (The Atlantic)
For a pioneer of technology, 100 years of "Think" (Wall Street Journal)
100 Years Of IBM: 25 Historic Milestones (Information Week)
And if you've not yet seen this 100x100 ... this is a great video marking the first 100 years:
p.s. it's also a good day to be a Boston Bruins fan.
kellypuffs 06000168YK Visits (3894)
That's a powerful statement.
It's also one of IBM's Core Values, one that resonates particularly with me in regards to our social business initiatives… like this blog. Let me explain.
Think of what you might consider a traditional technical support organization. Fielding your questions and calls via email, phone and PMRs, we stand ready to assist you. As soon as you reach out to us.
Once a call is fielded, a solution provided, and a technote written and published, we hope that you (or others) will find the information when you need it.
Ok, that's a gross over
Now throw social business into the mix ...it's a game-changer.
By connecting with us via Twitter, Facebook, here on our developerWorks blog, on YouTube, LinkedIn and dW forums, we hope to be able to help you find the information you need to be successful with our IBM and Rational products BEFORE you need to file a support ticket. We can share the information we learn through our support calls with you and others who may need it, so that they don't have to call. By holding open mic calls to share information on relevant technical topics and field questions, we want to arm you with the information you need.
That's powerful. But it's also scary, particularly for comm
Fortunately, IBM is NOT one of those companies.
IBM as a corporation was in the vanguard of supporting employees' participation in social media, both personally and professionally, LONG before social media was cool. We have a set of Social Computing Guidelines, developed by IBMers all over the world.
IBM and Rational trusts that we will participate responsibly in these venues, and we work very hard to deserve that trust. No one has to vet or approve our Rational Client Support postings before publication, and no one tells us what to post. We are empowered to "do the right thing".
Sometimes I take that for granted and I shouldn't. Neither should you.
I feel very fortunate and am proud to work for a company that trusts their employees to "do the right thing". And I'm not just saying that to suck up.
However, I DO have an ulterior motive.
While we trust that we are doing the right thing and providing a valuable service with these programs; in effect, transforming our support organization, we struggle to identify our ROI (return on investment). Unlike marketing-driven social media programs, we can't measure lead generation or sales revenue derived from these initiatives. We HOPE that by reaching out to you proactively, we help you be successful with our products without having to call support - but, as you might imagine, measuring something that does not happen is a bit of a challenge.
Therefore, you can help us gauge the value of our social business efforts to YOU by answering 2-3 quick questions on our social media survey. It really is painless. We want to know who's following, and how valuable you find our various efforts. If you have an extra minute, you can provide some free-form comments to help us serve you better.
Because honestly, it doesn't matter what WE think ... YOUR opinion is the only one that really counts.
Pretty please? And thank you!
Link to survey
Image credit: Some rights reserved by flickr user nots
kellypuffs 06000168YK Visits (4240)
For more information, please visit www.ibm100.com (htt
It's really quite impressive, and well worth spending a few minutes on a Think Friday afternoon.
Makes me proud to be an IBMer.
kellypuffs 06000168YK Visits (2197)
A good message always bears repeating ...
Visit the IBM Rational License Key Center for lots of useful material on understanding and using your Rational license keys:
Are you new to Rational?
Activation Kit Video New
The new Downloading Activation Kits video steps you through downloading your activation kit for RTC, RQM, RAD, RSA and other Rational products (9:27)
Basic Training Videos
Getting Started with Licensing and PA Guide The new Getting Started Guide (.pdf) covers the most basic of licensing questions to advanced topics for power users. Our goal is to help you efficiently deploy your Rational tools.
Rational Downloads Visit IBM Passport Advantage Online for product downloads and for ordering media.
Rational License Servers The license server manages your floating license keys. Visit this technote to learn about compatibility and where you can get the server.
AcdntlPoet 2700019V2G Visits (3363)
The replay of the TED talk "Final Jeopardy! and the Future of Watson" is available here:
Host Stephen Baker, author of "Man v. Machine," discusses Watson's performance on Jeopardy!, and the possible real-world applications of this technology with a panel of experts. The panel includes: IBM Watson Principal Investigator Dr. David Ferrucci, IBM Fellow and CTO of IBM's SOA Center for Excellence Kerrie Holley and Columbia University Professor of Clinical Medicine Dr. Herbert Chase.
I highly recommend taking the 33 minutes and watching this panel discussion. Some amazing bits of information about Watson's early beginnings, challenges, and what the future may hold. Exciting stuff!
And how about some other links about IBM's Watson while we're at it... lots of great info here:
As you digest all the information from the links above, I'll leave you with this: Jim Powers, a Worldwide Technical Enablement Lead for IBM Software Group, Sales, gave us some fun and interesting insights after Wednesday night's final Jeopardy! game.
"I had the privilege of attending the Littleton lab event last night to watch Watson kick some (very smart) human butt with 300+ of my colleagues and their families. I was both impressed and proud (as was the rest of the audience), as we watched a machine about the size of several refrigerators make television history.
Some great food for thought there, Jim...
This week has truly been ground breaking for our understanding of what natural language processing can accomplish. I can't wait to see where this technology takes us in the future, both from the machine perspective personified by Watson, but also from the social-learning and social business perspective as Jim outlined. Exciting times!
kellypuffs 06000168YK Visits (3681)
Lots of fun last night at the Watson Viewing Party in the IBM MassLab in Littleton, Massachusetts. The cafeteria (and the overflow All-Hands Room) were standing-room-only, filled with IBMers - past and present - and their families.
All I can say is ... "wow!"
And maybe: "What is up with Watson's betting strategy?"
I've posted a couple of pictures here, and more on the IBM Rational Support Facebook page.
If you missed all the fun, visit http
And here's a fun fact I learned about Watson last night.... In its early days, Watson once speculated that the diet of butterflies was "kosher".
Today, January 31, 2011, Software Product Compatibility Reports are on the IBM Support Portal and available to all clients. The Software Product Compatibility Reports is an innovative new tool designed to allow you to easily generate custom reports about compatible IBM software combinations. Using this tool, you may create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Lastly, you may use these reports to tailor-make graphical reports about a set of products' end of service dates.
As always, we are interested in your feedback on this tool. Each of the Reports includes a Feedback Survey to allow you to report problems or question with the use of the tool or the data presented. Please let us know what you think!
kellypuffs 06000168YK Visits (2189)
Very cool IBM commercial but perhaps you want to know more. Here's a longer (22-min), but very interesting video: David Ferrucci of IBM discusses the DeepQA Project; the technology and architecture behind IBM's newest technological innovation, the question answering and natural language processing system, Watson.
It IS exciting! And wicked cool!
And p.s. can I get of those nifty clear dry-erase boards in my office?
UPDATE: Seen on Twitter: Check out this preview: NOVA PBS Special on @IBMWatson: "Smartest Machine on Earth." Premiering Feb 9 @ 10pm EST http
kellypuffs 06000168YK Visits (3660)
So I was very thrilled to find a new IBM and KCS YouTube video that I just have to share with you.This new video from our friends at IBME
All NFRS blog posts tagged with "kcs".
kellypuffs 06000168YK Visits (2510)
"If it helps you, your coworkers, our clients or our partners to do their jobs and solve problems; if it helps to improve knowledge or skills; if it contributes directly or indirectly to the improvement of IBM's products, processes and policies; if it builds a sense of community; or if it helps to promote IBM's Values, then it is adding value."
Above is an excerpt from IBM's Social Computing Guidelines, which pretty much rock. Even Mashable says so.
And really, knowledge-sharing is what it's all about, isn't it? I know that's what we are trying to achieve with this blog: Notes from Rational Support.
How are we doing? Are you finding this blog valuable? Interesting? Are we helping you to do your job better and solve problems faster?
We'd love the gift of feedback. Let us know how we're doing and what we can be doing better by posting a comment to this entry.
If you're not feeling particularly eloquent, how about just clicking the star next to this entry if you like what we're doing and want to see more.
photo credit: (cc) renaissancechambara
kellypuffs 06000168YK Visits (4742)
From the IBMJazz channel on YouTube:
kellypuffs 06000168YK Visits (3807)
We hear new software delivery buzz words every day, but it's important to dig beneath the surface to determine the core principles and intent behind all the new trends and terms. In this webcast, Grady Booch, IBM Fellow and one of the pioneers behind UML, will get down to the basics and cover the basic principles around software design, development, test, deployment, and operations. Grady will also speak to the issues and approaches on dealing with legacy software in the days of rapidly evolving technologies and moving on from the old to the new…
Webcast: Hype-free Software Development
Speaker: Grady Booch
Date: Tuesday, June 29, 2010
Time: 11am EDT
ASP Announces "Best Web Support" Winners for 2010 .... And IBM Support Portal Made The List!
Earlier this year IBM was nominated for the Association of Support Professionals annual "Ten Best Web Support Sites" award.
And the outstanding news is that we won!
Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support (KCS) model for ensuring high levels of content relevancy within our knowledge base. Teamwork is the name of the game here, and ASP has identified us at succeeding in working together to make our clients' lives easier when it comes to solving issues!
This is a coveted award in the web support industry and a very, very hard to get accolade- not only is this a major win for our Technical Support staff and Support Portal teams, but is A MAJOR WIN FOR IBM across the board!
So, take a gander at the ASP announcement here and join us in giving all the teams who have worked so hard on the IBM Support Portal to make it what it is today a hearty congratulations and job-well-done!
Very pleased to see Rooney making a cameo appearance.
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