kellypuffs 06000168YK Visits (3727)
For more information, please visit www.ibm100.com (htt
It's really quite impressive, and well worth spending a few minutes on a Think Friday afternoon.
Makes me proud to be an IBMer.
kellypuffs 06000168YK Visits (1732)
A good message always bears repeating ...
Visit the IBM Rational License Key Center for lots of useful material on understanding and using your Rational license keys:
Are you new to Rational?
Activation Kit Video New
The new Downloading Activation Kits video steps you through downloading your activation kit for RTC, RQM, RAD, RSA and other Rational products (9:27)
Basic Training Videos
Getting Started with Licensing and PA Guide The new Getting Started Guide (.pdf) covers the most basic of licensing questions to advanced topics for power users. Our goal is to help you efficiently deploy your Rational tools.
Rational Downloads Visit IBM Passport Advantage Online for product downloads and for ordering media.
Rational License Servers The license server manages your floating license keys. Visit this technote to learn about compatibility and where you can get the server.
AcdntlPoet 2700019V2G Visits (2800)
The replay of the TED talk "Final Jeopardy! and the Future of Watson" is available here:
Host Stephen Baker, author of "Man v. Machine," discusses Watson's performance on Jeopardy!, and the possible real-world applications of this technology with a panel of experts. The panel includes: IBM Watson Principal Investigator Dr. David Ferrucci, IBM Fellow and CTO of IBM's SOA Center for Excellence Kerrie Holley and Columbia University Professor of Clinical Medicine Dr. Herbert Chase.
I highly recommend taking the 33 minutes and watching this panel discussion. Some amazing bits of information about Watson's early beginnings, challenges, and what the future may hold. Exciting stuff!
And how about some other links about IBM's Watson while we're at it... lots of great info here:
As you digest all the information from the links above, I'll leave you with this: Jim Powers, a Worldwide Technical Enablement Lead for IBM Software Group, Sales, gave us some fun and interesting insights after Wednesday night's final Jeopardy! game.
"I had the privilege of attending the Littleton lab event last night to watch Watson kick some (very smart) human butt with 300+ of my colleagues and their families. I was both impressed and proud (as was the rest of the audience), as we watched a machine about the size of several refrigerators make television history.
Some great food for thought there, Jim...
This week has truly been ground breaking for our understanding of what natural language processing can accomplish. I can't wait to see where this technology takes us in the future, both from the machine perspective personified by Watson, but also from the social-learning and social business perspective as Jim outlined. Exciting times!
kellypuffs 06000168YK Visits (3015)
Lots of fun last night at the Watson Viewing Party in the IBM MassLab in Littleton, Massachusetts. The cafeteria (and the overflow All-Hands Room) were standing-room-only, filled with IBMers - past and present - and their families.
All I can say is ... "wow!"
And maybe: "What is up with Watson's betting strategy?"
I've posted a couple of pictures here, and more on the IBM Rational Support Facebook page.
If you missed all the fun, visit http
And here's a fun fact I learned about Watson last night.... In its early days, Watson once speculated that the diet of butterflies was "kosher".
Today, January 31, 2011, Software Product Compatibility Reports are on the IBM Support Portal and available to all clients. The Software Product Compatibility Reports is an innovative new tool designed to allow you to easily generate custom reports about compatible IBM software combinations. Using this tool, you may create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Lastly, you may use these reports to tailor-make graphical reports about a set of products' end of service dates.
As always, we are interested in your feedback on this tool. Each of the Reports includes a Feedback Survey to allow you to report problems or question with the use of the tool or the data presented. Please let us know what you think!
kellypuffs 06000168YK Visits (1729)
Very cool IBM commercial but perhaps you want to know more. Here's a longer (22-min), but very interesting video: David Ferrucci of IBM discusses the DeepQA Project; the technology and architecture behind IBM's newest technological innovation, the question answering and natural language processing system, Watson.
It IS exciting! And wicked cool!
And p.s. can I get of those nifty clear dry-erase boards in my office?
UPDATE: Seen on Twitter: Check out this preview: NOVA PBS Special on @IBMWatson: "Smartest Machine on Earth." Premiering Feb 9 @ 10pm EST http
kellypuffs 06000168YK Visits (3033)
So I was very thrilled to find a new IBM and KCS YouTube video that I just have to share with you.This new video from our friends at IBME
All NFRS blog posts tagged with "kcs".
kellypuffs 06000168YK Visits (2072)
"If it helps you, your coworkers, our clients or our partners to do their jobs and solve problems; if it helps to improve knowledge or skills; if it contributes directly or indirectly to the improvement of IBM's products, processes and policies; if it builds a sense of community; or if it helps to promote IBM's Values, then it is adding value."
Above is an excerpt from IBM's Social Computing Guidelines, which pretty much rock. Even Mashable says so.
And really, knowledge-sharing is what it's all about, isn't it? I know that's what we are trying to achieve with this blog: Notes from Rational Support.
How are we doing? Are you finding this blog valuable? Interesting? Are we helping you to do your job better and solve problems faster?
We'd love the gift of feedback. Let us know how we're doing and what we can be doing better by posting a comment to this entry.
If you're not feeling particularly eloquent, how about just clicking the star next to this entry if you like what we're doing and want to see more.
photo credit: (cc) renaissancechambara
kellypuffs 06000168YK Visits (4213)
From the IBMJazz channel on YouTube:
kellypuffs 06000168YK Visits (3343)
We hear new software delivery buzz words every day, but it's important to dig beneath the surface to determine the core principles and intent behind all the new trends and terms. In this webcast, Grady Booch, IBM Fellow and one of the pioneers behind UML, will get down to the basics and cover the basic principles around software design, development, test, deployment, and operations. Grady will also speak to the issues and approaches on dealing with legacy software in the days of rapidly evolving technologies and moving on from the old to the new…
Webcast: Hype-free Software Development
Speaker: Grady Booch
Date: Tuesday, June 29, 2010
Time: 11am EDT
ASP Announces "Best Web Support" Winners for 2010 .... And IBM Support Portal Made The List!
Earlier this year IBM was nominated for the Association of Support Professionals annual "Ten Best Web Support Sites" award.
And the outstanding news is that we won!
Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support (KCS) model for ensuring high levels of content relevancy within our knowledge base. Teamwork is the name of the game here, and ASP has identified us at succeeding in working together to make our clients' lives easier when it comes to solving issues!
This is a coveted award in the web support industry and a very, very hard to get accolade- not only is this a major win for our Technical Support staff and Support Portal teams, but is A MAJOR WIN FOR IBM across the board!
So, take a gander at the ASP announcement here and join us in giving all the teams who have worked so hard on the IBM Support Portal to make it what it is today a hearty congratulations and job-well-done!
Very pleased to see Rooney making a cameo appearance.
kellypuffs 06000168YK Visits (1672)
AcdntlPoet 2700019V2G Visits (2057)
Hey, have you heard? We (IBM) just announced a new family of processor based systems called POWER7!
While Power7 is not an IBM Rational specific effort, it does warrant a call out here as it is a big step forward in the Smarter Planet drive for IBM. Workload optimization is the name of the game here, which can directly translate into compelling performance and cost efficiencies. More details on the POWER7 systems can be found on IBM.com at the POWER7 announcement overview.
Be sure to check out the "Meet the experts" tab for Webcasts, Webinars, and perspectives from leading bloggers IBMers and 3rd party alike!
Of course IBM Rational DOES have solutions for Power Systems Software. Want to take advantage of Power Systems Software and optimize its potential? Take a look at what IBM rational provides to help you increase system utilization, boost productivity, maximize business agility, and increase flexibility: http
Take a look at all the various products available on the Power systems as well as the trial downloads available in the Spotlight section; and don't miss the Rational solutions for Power Systems e-Kit by registering here.
To steal a tag line from the illustrious Dale Hobill, senior Rational Support manager: MORE POWER!!!
kellypuffs 06000168YK Visits (1807)
Finally, it's our turn to try to the new improved IBM Support Portal.
The IBM Support Portal combines all support resources for all IBM software, hardware, and services. Over time, it will replace the different support sites currently on ibm.com and become the single site for all IBM technical support. And you can now click to try the new portal from any Rational Support product support page on ibm.com.
start with the portal, select the products you are interested in and
then view resources and information about them. You can change up
your product list at any time, and the list is saved between your
sessions. If you log in, you can also rearrange the portlets on the
pages to suit your needs. Learn more about the portal by viewing
these demo videos, introducing the IBM Support Portal's capabilities
and key features:
Since the portal is a key part of our efforts to improve your online support experience, we're anxious to know if we're on the right track. You can submit feedback via the Feedback link in the portal, sending a note to email@example.com, or by posting a comment here.
What you have to say will influence Release 3, Release 4, and beyond -- making the IBM Support Portal New! and Improved! every step of the way.
kellypuffs 06000168YK Visits (1651)
We are announcing today the release of IBM Support Assistant V4.1.1. This is a cumulative fix pack that can be applied to IBM Support Assistant V4.1. Don't have IBM Support Assistant V4.1.0? Download the latest version of the IBM Support Assistant workbench from the web site, then upgrade to V4.1.1: IBM Support Assistant Download Page.
What is the Rational RFE Community?
The Rational® RFE Community is a place where you can collaborate with Rational development teams and other product users through your ability to search, view, comment on, submit, and track product requests for enhancement (RFEs).
The community acts as a front-end database bridged to the back-end Rational ClearQuest® database called RATLC. New submissions, user comments, status changes, and developer comments are bridged between the Rational RFE Community and RATLC several times a day. The bridge to RATLC allows our development teams to work with the process and tools they are most comfortable with, while allowing our users to collaborate in an open community environment.
With this change, we can:
Some popular features of the Rational RFE Community:
What questions do you have?
kellypuffs 06000168YK Visits (1600)